Engagement Manager

3 weeks ago

Shimoga, India Quantiphi Full time

Job Title: Senior Business Analyst / Lead Business Analyst (Insurance Analytics) Experience: 7-12 Years Location: Bangalore / Hybrid, or Remote About the Role: We are seeking a highly experienced and innovative Business Analyst with a strong background in insurance analytics. This role focuses on leveraging data and AI to enhance customer experience, optimize agent performance, and refine distribution models. You will act as a subject matter expert, translating complex business challenges into analytical frameworks and partnering with data science and AI teams to deploy cutting-edge solutions. This position requires a blend of deep analytical skills, strong communication, and the ability to drive innovation within the insurance sector. Key Responsibilities: - Serve as Subject Matter Expert (SME) in insurance analytics, with a focus on customer experience, agent performance, and distribution models. - Translate complex business challenges into analytical frameworks using statistics, forecasting, and advanced analytics. - Partner with data scientists and AI teams to design and deploy AI-powered solutions in pricing, underwriting, distribution, and customer engagement. - Conduct customer behavior analysis to recommend strategies for growth and retention. - Develop actionable insights, predictive models, and incentive frameworks to optimize distribution performance. - Drive innovation initiatives, identifying opportunities to apply AI and emerging technologies in insurance. - Present insights through clear storytelling and executive-ready communication to influence decisions. Must-Have Skills: - 7-12 years of experience in business analysis, analytics, or strategy roles within the insurance industry. - Proven expertise in customer persistency, agent/distribution analytics, digital sales, and agent productivity measurement. - Strong foundation in mathematics, statistics, probability, and modeling. - Proficiency in SQL, Excel, and Python/R. - Exposure to AI/ML concepts (predictive modeling, NLP, recommendation systems) or a strong interest in AI-driven innovation. - Excellent stakeholder management and the ability to bridge business and technical teams effectively. - Strong communication and storytelling skills to translate complex analytics into clear business impact. Nice-to-Have Skills: - Experience working with insurance policyholder data, claims, and persistency models. - Experience in ideating solutions and working out proof-of-concept / pilot projects. - Familiarity with regulatory requirements and compliance considerations in insurance. - Ability to thrive in a fast-paced, innovation-driven environment.

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