Customer Success Manager, Ca, Rbs

4 weeks ago


Shimoga, India Amazon Full time

DESCRIPTIONMore than 300 million customers shop in Amazon s store and every day customers browse purchase and review products sold by third-party sellers right alongside products sold by Amazon Since 2000 Amazon has offered this virtual shelf space to individuals and companies of all sizes helping them reach hundreds of millions of customers build their brands and grow their business Fast-forward to the present day and these third-party seller products account for more than half of all units sold in our store As a Customer Success Manager CSM you would be a part of Strategic Account Services SAS Team of Retail Business Services you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners The Amazon Essentials Program helps small and medium-sized businesses on Amazon Our team of consultants provides strategic advice with a data-driven collaborative and customer-focused approach Our consultants focus on topics like Portfolio Optimization Product Presentation Advertising Strategy Promotions Fulfillment Strategy and Brand Building As a strategic business consultant you will advise a portfolio of 15 -20 businesses and help them grow fast by mastering the fundamentals of selling on Amazon Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners In addition you use your analytical know-how to proactively identify untapped potential of each Selling Partner Given the early stage of this program you will have the opportunity to take ownership in various projects help evolve the program and develop expertise in a focused topic area You will also closely collaborate with Amazon colleagues based in Canada Regular shift timing for this role would be 4 PM to 1 AM IST About AmazonAmazon strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform Amazon s evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company s DNAKey job responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth based on a solid understanding of marketplace programs tools and processes Analyze customer data on the efficiency of listings selection supply chain advertising and deals and provide strategic recommendations to maximize the sellers potential Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio Use key metrics to guide your work and uncover hidden areas of opportunity Identify qualify and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers Develop a thorough understanding of the Amazon Marketplace ecosystem Manage additional projects around our newly launched Paid Service which includes process improvements tool and content development competitive analysis and sales analysis Conduct regular WBRs MBRs with the sellers highlight business metric performance and building action plans Regular shift timing for this role would be 4 PM to 1 AM IST A day in the life We fill the gap for sellers by providing consultative services as Amazon experts Internally we collaborate with a fabulous team across Canada to develop our Essentials program as we deliver it As a Customer Success Manager we work with smaller younger and more innovative businesses that sell on Amazon We provide sellers with consulting on various aspects that contribute to faster growth on Amazon including support with their supply chain merchandising selection conversion and analytics As a Customer Success Manager you will have the opportunity to work with 15 - 20 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth BASIC QUALIFICATIONS- 2 years of sales or account management experience - 2 years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology start-ups or SaaS PlatformsOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner



  • Shimoga, India Cloud Counselage Full time

    About the job Customer Success Associate Our client is looking for a Customer Success Associate with 1-3 years of experience in customer support in a startup environment who will be the face of the company and take care of the call support They are someone who is excellent in communication experienced in handling support across chat social media email and...

  • Customer Retention

    2 days ago


    Shimoga, India Rapido Full time

    Work Location: Bangalore Reports To: Senior Manager Our Cause: Rapido is India's largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...


  • Shimoga, India Scry AI Full time

    Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...


  • Shimoga, India ANSR Full time

    AVP - Finance BSS About the Role: We are seeking a highly experienced and visionary Finance Transformation Leader to drive large-scale finance transformation initiatives across our Global Capability Center (GCC) operations. This role will focus on modernizing finance functions, enhancing operational efficiency, ensuring regulatory compliance, and aligning...


  • Shimoga, India HUMMINGBIRD DIGITAL PVT LTD Full time

    **Job description** Job description - To assist our customers with their Hotel booking needs. - To have excellent customer service skills. - Assisting and advising customers Hotel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation on the customers’ desired...


  • Shimoga, India Publicis Sapient Full time

    Job Description - Senior Manager - Agile Program Management Domain: Program Management Job Purpose • Lead the overall delivery setup and execution, people and financials management for the assigned software services projects/ program work streams in order to realize defined business outcomes with mid-sized, globally distributed teams • Partner with other...

  • Area Manager

    1 week ago


    Shimoga, Karnataka, India Coromandel International Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Area Manager - Retail Operations (AMRO)Location: Shimoga (Karnataka)Reports To: Zonal ManagerIndustry: Agriculture/RetailNeed experience in "Fertilizer industry**" - Mandatory.Job Summary:We are seeking a dynamic and results-driven Area Manager - Retail Operations (AMRO) to oversee sales and operations across 15 retail stores within an assigned...


  • Shimoga, India Tata Electronics Full time

    About the Business: Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group specializing in manufacturing precision components. A wholly owned subsidiary of Tata Sons Pvt. Ltd., TEPL is building India's first AI-enabled, state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as Power...


  • Shimoga, India Tranway21 Technologies Full time

    Minimum 8 years of experience in B2B sales ideally in casters wheels or related industrial products - Strong hunter mentality with a proven ability to close new business and exceed sales targets - Demonstrated success in building and managing a team of hunters - Excellent communication and negotiation skills - Established network within the wheels casters or...

  • Bank Manager

    4 weeks ago


    Shimoga, India Discoveries Quintessential Full time

    ` Hiring: Bank Officer – Branch Banking Job Title: Bank Officer – Branch Banking Location: Karnataka Department: Branch Banking Experience: 1–2 years in field sales (banking/insurance sales preferred) Requirements - Graduation in any field preferred - Strong communication, negotiation, and customer service skills - Local candidates preferred -...