[15h Left] Customer Support Specialist

6 days ago

Shimoga, India Scry AI Full time

Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio , Auriga , and Concentio streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence. We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools. Role Overview As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance. You will serve as a subject matter expert (SME) for Scry AI's solutions such as Collatio - Intelligent Document Processing, Auriga - Knowledge Assistant, and Concentio - Edge AI, assisting clients in effectively using our platforms. This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support. Key Responsibilities Customer Support & Issue Resolution - Respond to customer queries via email, chat, and calls in a timely and professional manner. - Troubleshoot technical/product issues and escalate when required. - Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system. - Product Guidance & Training - Assist clients with product setup, onboarding, and feature adoption. - Create help articles, FAQs, and knowledge base entries to improve self-service. - Conduct product walkthroughs and training sessions for users. AI-Driven Support (SME Role) - Leverage Auriga to provide context-aware answers and quick resolutions. - Use Collatio to extract relevant information from client documents during support cases. - Track support analytics (response times, resolution rates, CSAT) to identify improvement areas. Customer Success & Feedback - Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support. - Capture customer feedback and share with product teams for enhancements. - Proactively identify adoption barriers and recommend solutions. Required Qualifications & Skills - 2+ years of experience in customer support, client success, or technical support roles. - Strong communication skills with fluency in English (additional languages a plus). - Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot). - Basic technical troubleshooting and product demo skills. - Strong problem-solving, patience, and customer-first mindset. - Experience with AI-driven or SaaS product support preferred. Our Ideal Candidate - Is empathetic, resourceful, and proactive in resolving client issues. - Enjoys working with technology and can simplify complex solutions for users. - Thrives in a fast-paced environment while maintaining attention to detail. - Sees customer feedback as an opportunity to continuously improve. Tip for Candidates If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

  • ▷ (15h Left) Mall supervisor

    2 weeks ago

    Shimoga, India Castlerock Hospitality LLP Full time

    Company Description Castlerock Hospitality has been at the heart of the retail & F&B consultancy and advisory space for over 35 years. With a core management team having more than 80 years of cumulative experience in this field; Castlerock is at the cusp of exponential growth and is looking for dynamic individuals to help the team grow. Role Description This...

  • Hardware Asset Management/cmdb Specialist-remote

    3 weeks ago

    Shimoga, India GlobexPeople Full time

    HAM CMDB Specialist Vacancy We are urgently looking for Hardware Asset Management CMDB Specialist-Remote India At least 3years of experience on this field Strong expertise in ServiceNow HAM and CMDB modules Proven ability to drive operational excellence in IT asset and configuration management Deep understanding of CMDB architecture CI types and...

  • [15h Left] Business Development Manager

    3 weeks ago

    Shimoga, India Saurza Power Pvt Ltd Full time

    Company Description SAURZA POWER PVT LTD IS A DYNAMIC COMPANY FORMED BY THE DIRECTORS OF SUNPV ENERGY AND TSI POWER, FOCUSED ON DELIVERING QUALITY POWER SOLUTIONS BY INTEGRATING RENEWABLE ENERGY, ENERGY STORAGE & POWER CONDITIONING TECHNOLOGIES. OUR STRATEGY INVOLVES DEVELOPING & LAUNCHING INNOVATIVE MICROGRID SOLUTIONS FOR RESIDENTIAL AND COMMERCIAL...

  • Cyber Security Specialist

    3 weeks ago

    Shimoga, India Obrimo Technologies Full time

    Position: ServiceNow Specialist Experience: 5 to 7 years Role Summary We are looking for an experienced ServiceNow Specialist who can design, configure, and deliver robust ServiceNow solutions. This role involves working closely with clients to analyze requirements, design workflows, and implement secure, scalable systems that drive operational...

  • Quality Review Specialist

    14 hours ago

    Shimoga, India Mphasis Full time

    Position Overview Quality Review Specialist will be responsible for performing a variety of loan quality check prior to closing. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, high attention to detail, communication, and PC skills. Essential Job Functions: - Maintain...

  • Customer Care Executive

    4 days ago

    Shimoga, India HUMMINGBIRD DIGITAL PVT LTD Full time

    **Job description** Job description - To assist our customers with their Hotel booking needs. - To have excellent customer service skills. - Assisting and advising customers Hotel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation on the customers’ desired...

  • [Only 24h Left] Smart Product Manager

    14 hours ago

    Shimoga, India Quectel Full time

    Responsibilities: 1. Collaborate with local sales and distributors to promote smart SoC products and achieve sales growth 2. Work with HQ and technical teams to evaluate customer project needs and deliver proposals with the sales team to secure design wins 3. Manage the full product lifecycle: evaluation, initiation, development, NPI, MP, EOL 4. Deliver...

  • Customer Success Associate

    2 weeks ago

    Shimoga, India Cloud Counselage Full time

    About the job Customer Success Associate Our client is looking for a Customer Success Associate with 1-3 years of experience in customer support in a startup environment who will be the face of the company and take care of the call support They are someone who is excellent in communication experienced in handling support across chat social media email and...

  • Finance Account Specialist

    14 hours ago

    Shimoga, India Velankani Information Systems Ltd Full time

    Job Description The Finance Analyst will be responsible for managing day-to-day accounting operations, ensuring timely month-end and year-end closures, handling statutory compliance, and maintaining accurate books of accounts. The role includes processing invoices, managing Accounts Payable (AP) and Accounts Receivable (AR), preparing reconciliations, and...

  • Customer Success Manager, Ca, Rbs

    3 weeks ago

    Shimoga, India Amazon Full time

    DESCRIPTIONMore than 300 million customers shop in Amazon s store and every day customers browse purchase and review products sold by third-party sellers right alongside products sold by Amazon Since 2000 Amazon has offered this virtual shelf space to individuals and companies of all sizes helping them reach hundreds of millions of customers build...