3 Days Left: Customer Success

1 week ago


Shimoga, India HappyLocate Full time

Company Description HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services with HappyLocate. Key Responsibilities: Customer Interaction Respond to customer inquiries via Phone, Email and Chat Handle customer complaints, escalations professionally and promptly Problem Resolution Investigate and resolve customer issues efficiently Follow the TAT for escalation resolution Feedback Collection Constant feedback from the customers at every stage of the process Ensuring improvement in NPS Process Adherence Documentation and records of every conversation to be maintained Following the company and business processes without deviations Service Excellence Ensuring customer satisfaction by maintaining service standards Cross-functional coordination Areas of improvement for other team members to enhance the experience of a customer Qualifications needed: 1 to 3 years of experience in Customer support or similar role, preferably from a Packing & Moving Industry Excellent verbal and written communication skills Ability to multitask and manage time effectively Proficiency in Excel and PowerPoint



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