Apply in 3 Minutes Training Specialist

1. Job Purpose:- To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery. 2. Key Result Areas (KRAs) and Responsibilities:- A. Growth & Capability Building - Develop, execute, and continuously improve the POC Framework. - Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions. - Map training plans to business requirements and maintain a capability dashboard. - Drive training throughput and ensure execution. - Maintain and update records - dashboards, calendars, reports. - Ensure closure of training milestones as per defined schedules. - Adhere to SOPs and enable organisational process improvements. - Develop, implement, and monitor adherence to new/existing processes and SOPs. - Drive alignment meetings and internal communication with trainers. B. Projects and Innovation - Lead projects such as: - Development of sales models and modules. - Design and implementation of LMS & automation for training and operational processes. - Rollout of engagement platforms. - Support franchise onboarding and career progression programs across corporate and business units. C. Talent Management & Employee Journey - Manage employee lifecycle mapping and progression frameworks. - Skill mapping and optimising talent using OSM (Organisation Structure Mapping). - Design, execute and monitor career progression and IJP (Internal Job Posting) avenues. - Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP). D. Learning Journey - Curate and update service training modules for internal/external stakeholders. - Conduct audits to measure training delivery quality. - Ensure TTT (Train-the-Trainer) programs are regularly conducted. - Track trends and innovations for module enhancement. E. Governance & Compliance - Oversee POC operational processes and program adherence. - Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets). - Lead the design and implementation of organizational SOPs and compliance processes. - Organize regular townhalls and coordinate timely report submissions. F. People Centricity & Organizational Development - Champion people alignment and organizational goals. - Create and implement career progression paths. - Drive mutual alignment through escalations management, redressal committees, and sign-off processes. - Support franchisee structure alignment and drive operational effectiveness at outlet level. G. Stakeholder/Team Management - Facilitate team education, skill development, and performance review. - Upskill internal and external trainers/teams according to the framework. - Timely talent recognition and remedial planning. - Drive cross-functional team alignment and performance enhancement. - 3. Key Performance Indicators (KPIs) - % completion of capability building initiatives vs. plan - Training attendance and throughput metrics - Adherence to SOP and reporting deadlines - Employee retention and internal movement statistics - Timeliness and quality of career pathing and progression frameworks - Stakeholder feedback: satisfaction and engagement scores - 4. Short-/Mid-/Long-Term Milestones (Illustrative only; refer to Milestones worksheet for full list) - Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design. - Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP. - Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration. 5. Requirements - Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred. - Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required. - Skills: - Strong planning, project management, and documentation abilities - Excellent communication, stakeholder management, and facilitation skills - Data-driven, strong on process orientation - Ability to develop and implement digital training tools 6. Key Relationships - Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR - External: Franchise partners, Training vendors, Automation/LMS providers 7. Success Profile - Consistently meets or exceeds defined KRAs and KPIs - Proactive in driving business-linked interventions - Recognised for outstanding organizational value contribution - Demonstrated ability to enable sustainable capability building Working Days:- 6 Days ( Sunday Off) Location:- Koramangala, Bangalore