▷ [Apply in 3 Minutes] Service Manager - Bengaluru/pune

Company Description John Crane a business of Smiths Group is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations Our products include mechanical seals and systems couplings bearings filtration systems and predictive digital monitoring technologies We have a global network of more than 200 sites in over 50 countries and employ more than 6 000 people worldwide We partner with our customers to help them keep their operations safe reduce downtime improve efficiency and meet the latest environmental standards John Crane is part of Smiths Group For over 170 years Smiths has been pioneering progress by engineering for a better future We serve millions of people every year helping to create a safer more efficient productive and better-connected world across four global markets energy security defence space aerospace and general industrial Listed on the London Stock Exchange Smiths employs approximately 16 000 colleagues in over 50 countries Key Activities Responsibilitie The Service Manager will work with the front-line sales forces and Customer s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following Create and Maintain Equipment Database Track MTBF for the specific customer accounts especially for bad actor equipment s Provide reports which include graphs showing MTBF improvement trends Provide activity reports listing all bad actors by customer sites for existing and new project sites Make recommendations which will lead to an MTBF improvement and plant-wide seal standardization where appropriate Provide Root Cause Analysis and Make Recommendations for Improved MTBF Facilitate Root Cause Analysis as required Record observations and provide analysis conclusions and trends of failure modes Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on wet seals and gas seals equipment reliability Pumps Compressors Make recommendations to improve MTBF Extensive travel at customer interior sites as and when required existing customer sites and new project sites Additional Duties Obtain a full set of Process Flow Diagrams for the processes in the area study and understand them Provide training for maintenance and operations personnel as requested Assist with seal WS DGS and support systems selections on new capital projects Provide WS DGS specifications and selection guidelines as requested Maintain a master set of seal drawings for the equipment supplied with company products Participate in monthly quarterly meetings with Customer s management to review progress and results for identified bad actor equipment s Should be able to engage effectively with various stakeholders in a large organization Has a thorough knowledge of pumps compressors construction hydraulics and wet seals gas seals support systems Understands the needs from the customer is pro-active in solving problems Has good influencing skills and is receptive for feedback Has above average communication and negotiating skills both oral and writing Revaluate failures has good trouble shooting skills systematic and analytic problem solving as well technical as organizational- by using structured RCA techniques Vibration Certified CAT II Preferred and can be added advantage for the candidate Provide support at customer internal workshops or sites for a disassembly inspection bad actor analysis or assembly of seals Conduct unit checks daily to support equipment reliability especially for bad actor equipment till problem gets resolved Examine operations shift logs on a shift basis to ensure that equipment is operating reliably and to ensure that we are aware of any potential problems both from an equipment and production point of view Ensures quality safety within functions tasks performed by himself herself and staff reporting to him her Responsible for exercising due diligence towards health safety of self and others within the organization Ensures compliance with the applicable HSE instructions requirements laws and regulations received from customers regulatory and statutory bodies In addition when not engaged in field activities the Reliability Manager will carry out the office based duties defined for retrofit upgrade of wet seals gas seals mainly voering Applications Engineer role Key Competencies Ability to carry out reliability and failure analysis Fair knowledge and use of measuring instrument Persistent and efficient self-starter with good sense of initiative Good administration and organizational skills Results-oriented Team player service oriented Accountable Responsible Persuasive Personal drive and Integrity Reports to Sales Service Manager Supervises Reliability Engineer Service engineers Key relationships All internal External stakeholders Qualifications Education Training University degree in Mechanical Engineering or similar field Experience 12 to 15 years of relevant mechanical engineering qualifications and experience Experience in field Service Management backed by application engineering background and working in a multinational and multicultural environment Proven track record in project execution and people management Knowledge Skills Extensive knowledge rotating equipment s covering pumps compressors mechanical seals and ability to carry out Failure and Root Cause analyses Sound knowledge on all John Crane products Strong Commercial and Technical Skills Excellent communication and presentation skills Experience and field exposure working at customer sites in supporting reliability issues Supervises Reliability Engineer Service engineers Languages English Additional Information Why John Crane Global Impact As part of John Crane a division of Smiths Group you will contribute to cutting-edge sealing solutions that drive efficiency and sustainability across critical industries worldwide Career Growth Unlock opportunities for professional development and career advancement within John Crane and the broader Smiths Group fostering continuous learning and growth Innovative Culture Be part of a collaborative and forward-thinking environment where innovation is encouraged and your expertise is valued in shaping the future of sealing technology We believe that different perspectives and backgrounds are what make a company flourish All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation - including but not limited to interviews or testing Avoid fraudulent requests by applying jobs directly through our career s website