Customer Service Agent

1 day ago

Thane Navi Mumbai Mumbai City, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

Job Description Job Description: Customer Service Executive Location: Mumbai Salary: Up to 40,000 (In-hand) Shifts: Rotational Shifts Week Offs: Rotational Offs Transport: Pick-up and Drop Facility Available Qualification: HSC / Graduate Both Can Apply About the Role: We are looking for enthusiastic and customer-focused individuals for the role of Customer Service Executive. The ideal candidate should possess excellent communication skills and a customer-first mindset. You will be responsible for handling customer queries, providing accurate information, and ensuring a seamless service experience. Key Responsibilities: - Handle inbound and/or outbound customer calls professionally. - Assist customers with queries, complaints, and service-related issues. - Provide accurate product/service information to customers. - Log customer interactions and maintain updated records in the system. - Ensure customer satisfaction by offering timely and effective resolutions. - Follow company policies, processes, and quality standards. - Coordinate with internal teams for issue resolution when needed. Skills & Requirements: - Good verbal and written communication skills in English/Hindi/Marathi (as required). - Basic computer proficiency and ability to navigate CRM tools. - Problem-solving attitude with a customer-centric approach. - Flexibility to work in rotational shifts and offs. - Prior BPO/Customer Service experience is an advantage (not mandatory). Perks & Benefits: - Attractive salary package (up to 40,000 in-hand). - Pick-up and drop facility. - Growth opportunities and skill development. - Employee-friendly work culture.

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