Implementation Manager

1 day ago


Noida India Level AI Full time

Job Description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value.

Key Responsibilities :Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients&apos business objectivesUnderstand clients&apos technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.Identify opportunities for upselling and cross-selling our solutions to existing clients.Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

- Bachelor&aposs degree in Computer Science, Information Systems related field OR equivalent experience
- 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
- Strong technical background with knowledge of SaaS platforms, APIs, and cloud services
- Excellent project management skills with the ability to juggle multiple projects simultaneously
- Ability to translate complex concepts into actionable items to non-technical stakeholders
- Strong communication skills in English (both written and verbal)
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
- Comfortable working in US hours

Optional Requirements :

- Experience interacting with APIs and using cloud services
- Experience with integrating with CRMs such as Salesforce
- Familiarity with intent-based and generative artificial intelligence
- Experience with Telephony Systems such as AWS Connect, Five9 and Genesys



  • India BlueOptima Full time

    Job Description Company Description About BlueOptima At BlueOptima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost. We are a...


  • India BlueOptima Full time

    Job DescriptionCompany DescriptionAbout BlueOptimaAt BlueOptima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost.We are a fast-growing...


  • India Deltek Full time

    Implementation Manager Position Responsibilities : Mentoring Implementation consultants to be effective in their work. Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end. Responsible for optimal solution design and ensure it meets the client's business needs Work closely with...


  • Bengaluru, India FinBox Full time

    Job Description We&aposre looking for a seasoned Implementation Manager to lead the end-to-end implementation of FinBox&aposs lending solutions with our partners from banks and NBFCs to fintech platforms and digital marketplaces. This is a cross-functional, high-ownership role at the intersection of product, tech, and client success. You&aposll be the...


  • India CareStack™ - Dental Practice Management Full time

    Lead a 20+ member team managing implementations across the US, UK, and AUS Oversee the full lifecycle of Aeka implementation projects, including planning, resource Ensure comprehensive documentation of implementation processes, client configurations, Provide regular reports on operational performance, project status, and team metrics to Mentor and coach team...


  • India Deltek Full time

    Implementation Manager Position Responsibilities : Mentoring Implementation consultants to be effective in their work.Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end.Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within...


  • India Deltek Full time

    Implementation Manager Position Responsibilities : Mentoring Implementation consultants to be effective in their work. Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end. Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders...


  • India CareStack™ - Dental Practice Management Full time

    Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post "Go live" support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka,...


  • India Coursera Full time

    Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning It is now one of the largest online learning platforms in the world with 175 million registered learners as of March 31 2025 Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of...


  • India beBeeExpertise Full time ₹ 20,00,000 - ₹ 25,00,000

    Agile Project Management ExpertWe are seeking a seasoned professional to lead our project delivery, customer engagement, and stakeholder management initiatives.This role demands ownership of end-to-end project delivery – from planning and customer interfacing to execution and deployment – while working closely with cross-functional teams, including...