Implementation Manager

Job Description

Company Description

About BlueOptima

At BlueOptima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost.

We are a fast-growing international company with offices in London (HQ), Mexico, India, and the US - home to 115+ employees, speaking 25 languages. Our culture is open-minded, high-performance, and built around innovation and ownership.

Job Description

Role Summary

We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You'll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

- Lead the onboarding process for new clients, including project planning, setup, and technical implementation
- Support installation and configuration of the BlueOptima platform
- Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
- Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
- Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
- Train client-side system administrators to independently manage platform operations

Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

Required Skills & Experience

- 4+ years of experience in a technical client-facing role
- Strong communication and problem-solving skills
- Proven ability to manage multiple projects or clients simultaneously
- Detail-oriented and highly organized, with a proactive attitude
- Basic Linux skills (e.g. navigating file systems, reviewing logs)
- Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
- Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
- Strong time-management skills and ability to thrive in a fast-paced environment
- Exposure to technical support processes or client success operations

Nice to Have

- Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)
- Experience working with enterprise SaaS platforms
- Background in working with version control systems and/or task tracking system

Additional Information

Why Join Us

Culture & Growth

- Global team with an innovative and supportive mindset
- Rapid career development and visibility in a high-growth tech company
- Freedom to build your own success story
- Training programs and Personal Development Plans tailored for each employee

Benefits:

- 32 days of holidays (this includes public and religious holidays)
- Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
- Gratuity payments
- Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
- 12 Weeks Paid Paternity Leave, 6 months Maternity leave
- Support with childcare costs (50%)
- Work from Home Equipment allowance
- Flexible Work from Home policy - 2 days home p/w
- Flexible Work from Long Distance - 4 weeks a year
- Sponsored Learning Opportunities
- Team Socials

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