Senior Implementation Manager

4 weeks ago


Bengaluru India Xeno Full time

Job Description Responsibilities - Drive onboarding projects from requirements gathering to go-live, ensuring timely and high-quality delivery. - Act as the senior point of contact for enterprise clients, managing expectations, communication, and escalations. - Assist implementation managers in understanding the customer requirements, creating a solution architecture, aligning the integration approach, and working on APIs/ UAT to ensure the implementation is completed. - Collaborate with Sales, Product, and Engineering teams to scope requirements and drive product improvements. - Establish KPIs and governance mechanisms to track project health, risks, and client satisfaction. - Drive process standardization, automation, and continuous improvement in implementation practices. - Build, mentor, and scale a high-performing implementation team with a culture of ownership and accountability. - Potentially lead a team of not just implementation managers, but also forward-deployed engineers (who can help drive implementations from an engineering pov). This job was posted by Aarushi Chawla from Xeno.



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