Global Implementation Manager

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning It is now one of the largest online learning platforms in the world with 175 million registered learners as of March 31 2025 Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials including courses Specializations Professional Certificates and degrees Coursera s platform innovations enable instructors to deliver scalable personalized and verified learning experiences to their learners Institutions worldwide rely on Coursera to upskill and reskill their employees citizens and students in high-demand fields such as GenAI data science technology and business Coursera is a Delaware public benefit corporation and a B Corp Join us in our mission to create a world where anyone anywhere can transform their life through access to education We re seeking talented individuals who share our passion and drive to revolutionize the way the world learns At Coursera we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration Coursera has a commitment to enabling flexibility and workspace choices for employees Our interviews and onboarding are entirely virtual providing a smooth and efficient experience for our candidates As an employee we enable you to select your main way of working whether it s from home one of our offices or hubs or a co-working space near you Job Overview As a Global Implementation Manager at Coursera you will join the Scaled Professional Services Team to lead the implementation efforts for our Mid-Market Enterprise Customers Your primary goal will be to deliver impactful solutions swiftly and successfully across our customer base This role is highly cross-functional requiring collaboration with teams including Sales Customer Success Marketing Product Engineering Finance Learner Services and Legal You will be responsible for ensuring seamless project execution driving customer satisfaction and achieving key performance indicators related to project timelines and outcomes In this position you will have the opportunity to significantly impact Coursera s growth by enabling our customers to maximize their investment in Coursera s Enterprise products You will also have ample opportunities for professional growth and development within a rapidly evolving and innovative environment Key Responsibilities Configure and Launch Enterprise Products Successfully configure and launch Coursera s Enterprise products in alignment with customer requirements ensuring high-quality delivery and customer satisfaction Build and Enhance Implementation Methodology Contribute to the development and continuous improvement of implementation methodologies and best practices ensuring streamlined processes and successful project outcomes Project Management Independently manage multiple projects at the same time by leveraging strong customer relationships and data analysis Ensure timely and efficient delivery of implementation services Innovate Experiment Proactively search for and experiment with innovative solutions and strategies to enhance the implementation model Focus on refining processes to increase customer experience and overall impact Customer Onboarding Lead the onboarding process for new customers ensuring they are thoroughly equipped to run successful programs with Coursera s Enterprise products Provide guidance and support during the onboarding phase Feedback Mechanism Establish and maintain an effective feedback mechanism to capture and channel insights and customer feedback Collaborate with cross-functional teams including Customer Success Support and Product Engineering to drive continuous improvements based on customer insights Basic Qualifications 6 years of experience in customer-facing roles ideally within the tech or educational technology sector Proven experience in managing multiple customer projects at scale Strong analytical and problem solving skills with an experience in end-to-end project management Exceptional customer relationship management skills with the ability to influence and drive program success without direct authority Exceptional written and verbal communication skills coupled with strong presentation abilities Proven ability to innovate and experiment with new strategies to optimize implementation processes If this opportunity interests you you might like these courses on Coursera LI-MJ1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race color religion sex sexual orientation gender identity age marital status national origin protected veteran status disability or any other legally protected class If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please contact us at accommodations coursera org For California Candidates please review our here For our Global Candidates please review our here LI-Remote