Product Implementation Manager

3 weeks ago

India Deltek Full time

Implementation Manager

Position Responsibilities :

  • Mentoring Implementation consultants to be effective in their work.
  • Implement and manage a large volume portfolio of key customer accounts
  • Managing the Implementation cycle end to end.
  • Responsible for optimal solution design and ensure it meets the client's business needs
  • Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution
  • Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst
  • Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
  • Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
  • Participate in project planning activities, including defining detailed project tasks/activities
  • Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
  • Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
  • Responsible for overall project management, stakeholder management and customer management
  • Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
  • Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Qualifications :

  • Bachelor's Degree or equivalent work experience in the software industry
  • PMP, ITIL certification is a plus
  • Overall 12+ years of experience with 6+ years of strong consulting, customer delivery and people management skills.
  • Experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
  • Excellent business acumen and experience dealing with challenging situations
  • Experience working and communicating with C level executives and HR/Payroll heads
  • Experienced in handling multiple complex engagements simultaneously
  • Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
  • Expertise in setting and managing customer expectations at enterprise level
  • Expertise in business processes, knowledge on system development, process improvements
  • Expertise in gathering business requirements, process flows and use cases
  • Expertise with modelling and mapping as-is and to-be business processes.
  • Engaged in integration touch points and understanding of emerging technologies
  • Excellent verbal and written communication skills

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