Implementation Management Manager

5 days ago

Trivandrum, India CareStack™ - Dental Practice Management Full time
Lead a 20+ member team managing implementations across the US, UK, and AUS
Oversee the full lifecycle of Aeka implementation projects, including planning, resource
Ensure comprehensive documentation of implementation processes, client configurations,
Provide regular reports on operational performance, project status, and team metrics to
Mentor and coach team members, conduct performance evaluations and foster a culture of
8+ years of experience in operations management, with at least 3 years in leading software
implementations.
● Experience working in a high-growth, SaaS-based or healthcare technology environment.
● Experience managing large-scale software implementations spread across multiple
Experience in building scalable processes to improve operational efficiency and system
Familiarity with healthcare compliance standards (e.g., Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.
● Prior experience working Night Shifts.

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