Implementation Operations Manager

4 weeks ago

Trivandrum, India CareStack™ - Dental Practice Management Full time
Responsibilities:
● Lead a 20+ member team managing implementations across the US, UK, and AUS
regions.
● Oversee the full lifecycle of Aeka implementation projects, including planning, resource
allocation, execution, and post “Go live” support
● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to
Aeka, ensuring accuracy and minimal downtime.
● Build and refine processes for smoother onboarding, faster image conversions, better
sensor monitoring, and increased adoption of the imaging platform.
● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure
operational alignment, product feature development, and client satisfaction.
● Ensure comprehensive documentation of implementation processes, client configurations,
image migration procedures, and support guidelines.
● Provide regular reports on operational performance, project status, and team metrics to
Leadership.
● Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous
improvement.
● Mentor and coach team members, conduct performance evaluations and foster a culture of
ownership, collaboration and accountability.
Skills and Qualifications
● 8+ years of experience in operations management, with at least 3 years in leading software
implementations.
● Experience working in a high-growth, SaaS-based or healthcare technology environment.
● Experience managing large-scale software implementations spread across multiple
locations/countries.
● Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano,
DICOM).
● Experience in building scalable processes to improve operational efficiency and system
adoption.
● Excellent communication and leadership skills to manage large teams and client
interactions.
● Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.
● Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.
● Prior experience working Night Shifts.
Location
● Trivandrum

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