Executive - Customer Support - IT (3-5 yrs) Urgent

3 weeks ago

Bengaluru, Karnataka, India Beenext Full time
Job Title: Customer Support Executive

Location: Bangalore, India

Experience: 3 to 5 Years

Work Timings: US Shift (Night Shift)

Employment Type: Full-Time

About the Role:

We are looking for a highly skilled and customer-focused Customer Support Executive with hands-on experience in AWS and Azure environments. You will be responsible for addressing technical queries, troubleshooting issues, and delivering high-quality support to our US-based clients.

Key Responsibilities:

- Handle customer interactions via phone, email, and chat in a timely and professional manner

- Troubleshoot and resolve issues related to AWS and Azure infrastructure and services

- Provide accurate and efficient solutions by leveraging cloud platform knowledge

- Escalate complex problems to appropriate teams with proper documentation

- Maintain up-to-date knowledge of company products, services, and cloud technologies

- Log and track customer issues using CRM and ticketing tools

- Meet performance goals related to customer satisfaction and issue resolution

Requirements:

- 3 to 5 years of experience in customer support roles with exposure to US clients

- Strong knowledge of AWS and Azure (certification is a plus)

- Excellent communication skills (both verbal and written)

- Ability to diagnose and resolve technical issues in a fast-paced environment

- Experience using support tools like Zendesk, Freshdesk, or similar CRMs

- Willingness to work in US time zone (Night Shift)

Preferred Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or any related field

- Certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Fundamentals

- Prior experience in tech support for SaaS or cloud-based platforms

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