Executive - Customer Experience - Ecommerce (1-3 Yrs) Gurgaon/gurugram (after-sales/customer Service)
2 weeks ago
As a Customer Experience Executive you will be the primary point of contact for customers ensuring a smooth and satisfying experience throughout their journey You will handle customer inquiries resolve issues and contribute to improving the overall customer experience by collaborating with cross-functional teams Your role is key in enhancing customer satisfaction and loyalty in a fast-paced e-commerce environment Key Responsibilities - Handle customer inquiries complaints and feedback through various communication channels phone email chat etc - Provide accurate and timely responses to resolve customer issues effectively - Collaborate with internal teams such as logistics operations and sales to ensure seamless order fulfillment and issue resolution - Monitor customer satisfaction levels and provide actionable insights for improving the customer experience - Assist with tracking orders refunds and exchanges ensuring a hassle-free process for customers - Proactively address any delays product issues or discrepancies and follow up until resolved - Stay up-to-date with product and service offerings to provide informed recommendations to customers - Support marketing initiatives by providing feedback from customers and helping with customer outreach campaigns Skills Required - Excellent communication and interpersonal skills to manage customer interactions professionally - Problem-solving abilities with a customer-first mindset - Strong organizational and multitasking skills to handle multiple customer queries simultaneously - Basic understanding of e-commerce operations and customer service workflows - Proficiency in MS Office CRM tools and other customer support platforms - Ability to work in a fast-paced environment with attention to detail ref updazz com
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Gurgaon, Haryana, India MannuBhai Service Expert Full timeWe re Hiring Customer Care Executive Follow-Up Role Location Gurgaon Haryana- Open Positions 2 Female Candidates Working Days 6 Days a Week - Rotational OffPosition Customer Care Executive CCE - Follow-Up Key Responsibilities - Make follow-up calls to existing and potential customers - Maintain accurate records of calls and update CRM regularly -...
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Gurgaon, Haryana, India Synergylabs Technology Full timeJob Type - Full Time Location - GurugramExperience - 1-3 yearsBudget - 3 LPA - 6 LPACompany DescriptionSynergyLabs is an Artificial Intelligence solution provider founded by industry experts Mr Sushil Kumar and Mr Rahul Leekha We specialize in Artificial Intelligence Computer Vision Machine Learning and Deep Learning solutions catering to...
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15h Left Intect
1 week ago
Gurgaon, Haryana, India The intect Full timeAbout the role For a Customer Experience Inbound executive agent we are looking for an enthusiastic driven and motivated individual - ideally a people s person who will be able to - Respond to customer queries in a timely and accurate way via phone email or chat - Make the customers feel at ease and let them know that we ve got their back-...
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Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 27,000 per yearRoles and Responsibilities:Provide customer support through various channels such as calling, email, chat, and non-voice processes.Handle international customer inquiries with a focus on blended process (calling + email + chat).Offer product solutions to customers based on their requirements.Maintain accurate records of customer interactions using CRM...
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3 Days Left: Executive
3 weeks ago
Gurgaon, Haryana, India MNR Solutions Full timeWe are looking for a Customer Care Executive to join our team in Gurugram The ideal candidate will have 5-8 years of experience in providing exceptional customer service handling customer inquiries resolving issues and ensuring overall customer satisfaction This is a customer-facing role that requires excellent communication skills a proactive attitude...
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Sales Development Role
2 weeks ago
Gurgaon, Haryana, India Infosec Ventures Full timeCompany DescriptionInfosec Ventures incubates and scales cybersecurity innovators that address inefficiencies and solve significant problems in the field By delivering high return on investment for customers we aim to make the world cyber safe by protecting systems and the human operating system Our notable ventures include humanfirewall io emailauth...
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Gurgaon, Haryana, India Resourcelink HR Solutions Full timeCustomer Support ExecutiveAbout the Role As a Customer Support Executive you ll be the friendly and helpful voice of our company responsible for ensuring our customers have an exceptional experience You ll play a crucial role in building customer loyalty by addressing inquiries resolving issues and providing accurate information in a timely and...
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Gurgaon, Haryana, India BSD Techonologies Full timeNeed Experience software sales person in CRM ERP- Need to have knowledge of SAAS Cloud and CRM - Develop a pipeline by using the sales methodology and processes to achieve the sales goal - Generate the leads from various search platforms and the Company also provides the leads - Implement the software after sales and train the client accordingly -...
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Gurgaon, Haryana, India Horizon8 Builders & Consultant Pvt . Ltd Full timeResponsibilities - Manage client hand-holding from booking to possession - Handle payment schedules agreements and builder coordination - Address client queries and ensure smooth documentation - Maintain records in CRM system Requirements - Graduate with 1-3 years of experience in customer service CRM - Excellent communication organizational skills ...
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Gurgaon, Haryana, India Shining Stars Institution & travels Full time ₹ 20,000 - ₹ 32,000 per yearHELLO JOB SEEKERSGREETING'S FROM SHININGSTARS ITPLHUGE OPENING'S FOR DOMESTIC/INTERNATIONAL PROCESS BOTH.SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLYLOCATION- GURGAONPROFILE- CUSTOMER SERVICERoles And Responsibilities-1. Handle customer complaints, provide appropriate solutions and alternatives within...
