Senior Account Manager

2 days ago


Kochi, India TRUGlobal Full time

Job Description We are seeking a highly driven Sr. Account Manager – Sales & Customer Success with strong experience in IT Services or IT Staffing. This role requires proven expertise in managing enterprise clients, growing strategic accounts, and ensuring high-quality service delivery. Key Responsibilities Account Growth & Retention - Manage, retain, and expand Enterprise & Emerging accounts. - Drive cross-sell and up-sell opportunities across IT Services, IT Staffing, and Managed Services. - Build strong executive relationships with CXOs, Delivery Heads, and senior stakeholders. - Achieve quarterly and annual revenue/margin targets. Customer Success & Delivery Coordination - Act as the primary point of contact for key client relationships. - Work closely with delivery and recruitment teams to ensure timely and quality fulfilment. - Monitor customer satisfaction (CSAT/NPS) and lead improvement actions. - Handle escalations and ensure high client retention. Sales Leadership & Strategic Planning - Develop account plans, business strategies, and revenue forecasts. - Lead contract renewals, rate negotiations, and commercial discussions. - Collaborate with presales, delivery, and recruitment teams to create customized solutions. - Track industry trends, competitor landscape, and account performance. Market & GTM Support (Good to Have) - Support leadership in GTM initiatives and expansion into new markets (including US region). - Contribute to RFP responses, proposals, and QBR/governance meetings. Requirements - 8–12 years of experience in Account Management / Customer Success / Sales within IT Services or IT Staffing (mandatory). - Proven record of driving account growth, revenue expansion, and client retention. - Strong understanding of Staffing Models: Contract, C2H, Permanent, Managed Services. - Experience engaging and influencing CXO-level stakeholders. - Excellent communication, negotiation, and presentation skills. - Strong business acumen and ability to build long-term strategic relationships. Good to Have - Experience with GTM strategy, US market expansion, or solution-based IT services sales.



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