Manager, Tmf Operations

Manager - TMF Operations Chennai Office-basedICON plc is a world-leading healthcare intelligence and clinical research organization Were proud to foster an inclusive environment driving innovation and excellence and we welcome you to join us on our mission to shape the future of clinical development Recognize exemplify and adhere to ICON s values which centers around our commitment to People Clients and Performance As a Manager the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs To manage TMF Operations departmental activities for internal services or client services in accordance with client and study requirements ICON SOPs WPs and regulations where applicable This would include but is not limited to coordinating TMF Operations staff activities on the project generating status reports for ICON and clients training mentoring and managing staff liaising with Corporate Training and Development to ensure training is completed in compliance with ICON and or client requirements and assisting with curriculum development where necessary developing study-specific procedures managing multiple clients and projects To liaise with study teams and other TMF Operations staff in order to ensure service contractual commitments and quality targets met and to provide guidance to department and study teams for study file archiving activities To complete departmental projects as assigned in accordance with specified timelines ICON SOPs WPs and regulations To evaluate business processes and procedures for effectiveness and efficiency make recommendations to the department head for improvements and implement agreed changes To develop and implement new business processes as directed by the department head Ensure document record and filing supplies ensuring adequate supplies are available to TMF Operations staff To ensure appropriate maintenance of document files and storage areas in accordance with ICON and or client requirements and SOPs WPS and applicable regulations as directed by the department head To ensure activity status tracking is completed in accordance with department client requirements Tracking includes document receipt and review scanning and indexing quality control copying filing forwarding or return to client study teams and archiving To manage client and or departmental status reporting as requested To manage all quality control activities for department To inform department management of training issues project activities quality issues and timelines as directed To manage internal and external client requests To participate in client and or ICON audits as necessary To coordinate document archiving activities as necessary What You Need 12 years of overall experienceMinimum 5 years of experience in TMF Operations and 3 years of People Management experience Knowledge or experience of automating the eTMF filing Knowledge or experience of implementing BOTs Familiarity with AI ML applications in TMF Process Strong understanding of various eTMF systems and other clinical systems What ICON can offer you Our success depends on the quality of our people Thats why weve made it a priority to build a diverse culture that rewards high performance and nurtures talent In addition to your competitive salary ICON offers a range of additional benefits Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family Our benefits examples include Various annual leave entitlementsA range of health insurance offerings to suit you and your familys needs Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead Global Employee Assistance Programme TELUS Health offering 24-hour access to a global network of over 80 000 independent specialised professionals who are there to support you and your familys well-being Life assuranceFlexible country-specific optional benefits including childcare vouchers bike purchase schemes discounted gym memberships subsidised travel passes health assessments among others Visit our to read more about the benefits ICON offers At ICON diversity inclusion belonging are fundamental to our culture and values Our rich diversity makes us more innovative which helps us better serve our people patients customers and our communities We re proud of our diverse workforce and the work weve done to become a more inclusive organisation Were dedicated to providing an inclusive and accessible environment for all candidates ICON is committed to providing a workplace free of discrimination and harassment All qualified applicants will receive equal consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please let us know or submit a request Interested in the role but unsure if you meet all of the requirements We would encourage you to apply regardless theres every chance youre exactly what were looking for here at ICON whether it is for this or other roles Are you a current ICON Employee Please click to apply