Senior Executive- Strategy And Reporting

Senior Executive- Strategy and Reporting Customer Operations Associate Analyst 1 About Junglee Games With over 140 million users Junglee Games is a leader in the online skill gaming space Founded in San Francisco in 2012 and part of the Flutter Entertainment Group we are revolutionizing how people play games Our notable games include Howzat Junglee Rummy and Junglee Poker Our team comprises over 1000 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars The Old Republic and contributed to Hollywood hits such as Avatar Junglee s mission is to build entertainment for millions of people around the world and connect them through games Junglee Games is not just a gaming company but a blend of innovation data science cutting-edge tech and most importantly a values-driven culture that is creating the next set of conscious leaders Job Overview The Senior Executive - Strategy Reporting Customer Experience is responsible for analyzing customer data developing strategic initiatives and generating reports to enhance customer satisfaction and engagement This role plays a key part in shaping customer experience CX strategies by providing insights tracking key performance indicators KPIs and supporting leadership in decision-making The ideal candidate should have strong analytical skills a data-driven mindset and the ability to translate customer insights into actionable recommendations Key Responsibilities Skills Required Lead end-to-end data analysis to derive actionable insights on player behavior product feature performance Regularly analyze and interpret data to identify 5 Whys root causes for key trends contributing significantly to strategic business initiatives and evaluating their impact on product success and user experience Ensure on time delivery of assigned reporting and analytics Communicate complex data in comprehensible ways Respond to ad hoc requests from the stakeholders relating to the various deliverables Proactively identify opportunities for process improvement operational efficiencies and value addition through data-driven insights Collaborate with internal teams to resolve data input or system issues ensuring data quality and reliable analytical outputs Identify new data sources and methods to improve data collection analysis and reporting Take ownership of analytical and modeling projects from conceptualization through to delivery ensuring robust methodology and actionable outcomes Qualifications and Skills required Graduate MBA 2-4 years of product e-commerce Gaming industry experience in the data space Demonstrated experience in consumer modeling and analyzing data to evaluate product effectiveness and inform strategic decisions Knowledge of data profiling and proven experience in data mining collation and dashboard creation Strong professional written and verbal communication skills with the ability to work with all levels within the business confident in one s ability to anticipate what is needed Basic knowledge of SQL Python for analytics Ability to own analysis and project end-to end Experience in technical requirements gathering and the ability to document technical requirements is a strong plus Be a part of Junglee Games to Value Customers Data - Prioritize customers use data-driven decisions master KPIs and leverage ideation and A B testing to drive impactful outcomes Inspire Extreme Ownership - We embrace ownership collaborate effectively and take pride in every detail to ensure every game becomes a smashing success Lead with Love - We reject micromanagement and fear fostering open dialogue mutual growth and a fearless yet responsible work ethic Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead Play the Big Game - We think big challenge norms and innovate boldly driving impactful results through fresh ideas and inventive problem-solving Avail a comprehensive benefits package that includes paid gift coupons fitness plans gadget allowances fuel costs family healthcare and much more Know more about us Explore the world of Junglee Games through our website Get a glimpse of what Life at Junglee Games looks like on Here is a quick snippet of the Liked what you saw so far