Senior Technical Support Engineer

6 days ago

Ahmedabad India Azilen Technologies Full time

Job Description Job purpose: Support the planning, implementation, and maintenance of the organization's IT infrastructure, ensuring high availability, security, and efficiency of systems and networks. Who you are: - 6-10 years of experience as the senior technical member of IT team, ensuring smooth daily IT operations. - BE/ B.Tech/ MCA/ Diploma in Computer Science, IT, or related field. - Manage on-premises & cloud infra (VMware, AWS, Azure) including provisioning, patching, backup, and recovery. - Administer and secure AD, firewalls, VPNs, endpoint protection, and email systems. - Drive automation of IT tasks and process improvements. - Work on operational activities: incident management, service requests, change management, asset inventory. - Collaborate with DevOps team on 20% of tasks (automation, cloud infra integration, CI/CD support) - Ensure compliance with ISO 27001, SOC2, and internal IT policies. - Provide technical mentoring to junior IT engineers. - Prepare IT documentation, SOPs, and audit reports. What will excite us: - Industry certifications preferred: AWS/Azure Associate/Professional, RHCE, CCNA/CCNP, ITIL. - Infrastructure & Systems: Strong Linux & Windows administration, VMware/ESXi, Active Directory, patching. - Networking: LAN/WAN, VPN, firewalls (Sophos, Fortinet), load balancers. - Cloud Platforms: Hands-on with AWS & Azure provisioning, monitoring, backup/DR. - Automation & Scripting: Python, Bash, or PowerShell for IT task automation. - Security & Compliance: Exposure to ISO 27001:2022, SOC2, GDPR standards. - Monitoring & Tools: Ticketing systems (Jira/ITDesk), SIEM/log servers (Splunk, ELK, Wazuh), asset management. - Soft Skills: Strong problem-solving, documentation, and cross-team collaboration. What will excite you: - Opportunity to work on a large-scale enterprise solution building. - Opportunity to explore new technologies & frameworks with accomplished solution architects & industry leaders. - Will get exposure to the latest aspects of security, AI/ML, Business Domain, and data analytics. Location: Ahmedabad

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