Senior Technical Support Engineer

1 day ago

India Partner One Capital Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Netwitness, part of the PartnerOne portfolio, is a leading threat detection and response platform used by enterprises and government agencies worldwide. With decades of experience in security analytics, Netwitness helps security teams detect, understand, and respond to threats faster and more effectively across hybrid and cloud environments.

Position Summary: As a Senior Technical Support Engineer , you will play a critical role in delivering exceptional technical support to our enterprise customers. You will work on the most complex and escalated issues, provide in-depth technical expertise, and drive root cause resolution. This role demands strong product knowledge, advanced troubleshooting skills, and the ability to collaborate across teams to ensure customer success.

Key Responsibilities

  • Provide expert-level technical support for Netwitness products via email, phone, and remote sessions.
  • Troubleshoot and resolve complex technical issues, including environment-specific problems, configuration errors, and product defects.
  • Reproduce customer issues in lab environments and perform root cause analysis.
  • Work closely with Engineering, Professional Services, Product Management, and Sales Engineering teams to drive solutions and product improvements.
  • Collaborate with global support teams to ensure case progression, accurate documentation, and customer satisfaction throughout the lifecycle of the case.
  • Mentor and guide junior team members in troubleshooting techniques and product knowledge.
  • Contribute to internal and external knowledge bases with detailed technical solutions and how-to articles.
  • Participate in weekend or after-hours on-call support rotations as required in a 24x7x365 support model.
Requirements
  • Minimum of 6–8 years of technical support experience at an enterprise level, preferably in cybersecurity, networking, or IT infrastructure domains.
  • Strong expertise in Netwitness platform (Logs, Packets, UEBA, Endpoint, Orchestrator).
  • Proficient in Linux administration (Red Hat/CentOS); RHCE certification is a strong plus.
  • Good understanding of SQL and NoSQL (MongoDB) databases.
  • Familiarity with virtualized environments (e.g., VMware, ESXi, Hyper-V).
  • Experience with packet capture analysis, log investigation, and security event correlation.
  • Strong analytical and debugging skills including core dump/log analysis, performance monitoring, and trace file evaluation.
  • Excellent communication and documentation skills; ability to explain complex technical topics clearly to both technical and non-technical stakeholders.
  • Ability to manage multiple priorities, work independently, and drive issues to closure under pressure.

Preferred Qualifications

  • Experience in customer-facing roles such as Customer Support, Technical Support Professional Services, or Engineering Support.
  • Background in cybersecurity, threat detection, or incident response, added advantage.
  • Certifications such as GCIA, GCIH, CEH, CISSP, or SANS are a plus.
  • Prior experience working with global teams and customers in a follow-the-sun support model.

  • Senior Staff Technical Support Engineer

    3 weeks ago

    Bengaluru, India RUCKUS Networks Full time

    Job Description The Company CommScope CommScope's Networking, Indoor Cellular & Security Solutions (NICS) segment incorporates Ruckus Network's, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of...

  • Senior Technical Support Engineer

    1 day ago

    Hyderabad, Telangana, ., India Swimlane Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Senior Technical Support EngineerAre you technically savvy, have a great personality, enjoy coding, and value teaching others "how to fish"? If so, Swimlane is seeking a Senior Technical Support Engineer to provide enterprise-level support to our customers and partners. This is a dynamic role where you will provide technical assistance, troubleshoot and...

  • Technical Support Engineer

    23 hours ago

    India N-iX Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development...

  • Senior Automation Engineer Trainer(Pharmaceutical Industry)

    6 days ago

    India Tek Support Full time

    Job Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems. The trainer will be responsible for developing and delivering training programs on industrial...

  • Technical Support Engineer

    2 weeks ago

    IND-Bangalore-Kalyani Vista II, India Broadcom Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Senior Technical Support Engineer Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The VMware Cloud Foundation (VCF) division enables organizations worldwide to run...

  • Junior Technical Support Engineer

    1 day ago

    India CloudLabs Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Code : CL – 247Location : Remote-IndiaExperience Required : required: 2-3 years of ExperienceJob DescriptionWe are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, youwill provide technical assistance to customers and internal teams by troubleshooting, resolving, anddocumenting issues related to our software...

  • Senior Technical Sales Engineer

    5 hours ago

    India, Faridabad Times Marketing Ltd Full time

    Job Description Company Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Senior Technical Sales Engineer located in Faridabad. The Senior Technical Sales Engineer will be responsible for understanding client technical requirements, providing customized solutions, delivering product demonstrations, and...

  • Technical Support Engineer

    2 weeks ago

    India Mech-Mind Robotics Full time

    Job Description Job Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the...

  • Technical Support Engineer

    4 days ago

    India Mech-Mind Robotics Full time

    Job Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...

  • Technical Support Engineer

    4 days ago

    India Mech-Mind Robotics Full time

    Job Description:1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering.3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .4.Provide technical expertise and support to the sales team and...