15h Left Executive

4 weeks ago


Gurgaon, Haryana, India 1point1 Full time
Job Description

Key Responsibilities

- Minimum 2+ years of experience with Genesys dialer operations
- Monitor and manage dialer performance for maximum efficiency
- Perform daily data uploads, downloads, imports, and exports
- Create and update dialing campaigns, filters, list strategies, and reports
- Manage real-time dialer adjustments including queues, agent availability, and skill sets
- Collaborate with operations and workforce management to align with dialing strategy
- Address and escalate dialer-related issues to appropriate teams or vendors
- Configure and manage predictive and blended dialing services
- Analyze dialer output data and provide performance optimization strategies
- Report on campaign, service, and agent performance metrics
- Support technical teams in diagnostics and troubleshooting

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