Senior Manager

The Senior Manager - Global Learning Services is responsible for managing regional and global learning operations demonstrating LMS expertise supporting project execution and driving team performance through structured governance stakeholder engagement and people development This role emphasizes operational excellence proactive risk management and continuous improvement while fostering a culture of trust accountability and collaboration Key Responsibilities Team People Management Conduct regular 1 1s to review performance workload and career development support IDPs and skill-building Communicate goals and expectations clearly document and share meeting outcomes via MS Teams or email Foster open communication psychological safety and a culture of accountability and continuous learning LMS Expertise Learning Operations Serve as Subject Matter Expert SME in Learning Management Systems LMS ensuring optimal configuration usage and governance Oversee LMS-related processes including sessions catalog actions governance audits etc Collaborate with global teams on UAT release features stakeholder communication and insights Operations Service Delivery Support execution of global regional learning programs ensuring timely delivery and quality standards Monitor performance and utilization metrics ensure equitable task distribution and delivery excellence Maintain documentation drive agile cadences e g stand-ups TIMs and collaborate cross-functionally for smooth operations Governance Compliance Ensure adherence to internal policies ethical standards and process compliance Reiterate SLAs KPIs and governance protocols regularly to the team Maintain audit readiness and respond to audit findings with timely corrective actions Act as SME on governance of learning standards and CSOD features related to learning services Escalation Risk Management Establish proactive escalation protocols and foster a safe space for raising concerns Conduct risk assessments across operational reputational financial and security areas maintain business continuity plans BCPs Communicate escalations with context and timelines ensure coverage and documentation before approving leaves Performance Management Set SMART goals and conduct structured performance reviews using documented feedback and action plans Provide regular fact-based feedback and address underperformance through support and escalation Stakeholder Engagement Lead stakeholder cadences and provide updates on team tools and project progress Align learning programs with business goals and co-create solutions from design to deployment Process Improvement Innovation Identify inefficiencies and implement strategic improvements using KPIs and cost-benefit analysis Drive simplification standardization and automation aligned with GDE strategy Culture Values Role model Trust Charter and IMPACT values promote inclusion recognition and collaboration Address value-compromising behaviors and celebrate team achievements Self-Leadership Development Take initiative to improve people processes and tools manage time and goals effectively Seek feedback communicate progress and continuously develop skills Minimum 9 years of experience in managing learning operations HR processes or service delivery teams Bachelor s degree Strong understanding of employee lifecycle learning systems and stakeholder management Hands-on experience using LMS Cornerstone is a plus Proficiency in MS Office tools PowerPoint Excel Visio Ability to manage teams across geographies and time zones Strong communication documentation and interpersonal skills Exposure to continuous improvement methodologies Six Sigma Agile is a plus Let us learn about you Apply today You must submit an online application to be considered for any position with us This position will be posted until filled Looking to make an IMPACT with your career When you are thinking about joining a new team culture matters At Schneider Electric our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values - Inclusion Mastery Purpose Action Curiosity Teamwork - starts with us IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient efficient and sustainable world We are looking for IMPACT Makers exceptional people who turn sustainability ambitions into actions at the intersection of automation electrification and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one Become an IMPACT Maker with Schneider Electric - apply today EUR36 billion global revenue 13 organic growth 150 000 employees in 100 countries 1 on the Global 100 World s most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate and inclusion is one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do At Schneider Electric we uphold the highest standards of ethics and compliance and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics safety sustainability quality and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting hiring training transferring and promoting all qualified individuals regardless of race religion color gender disability national origin ancestry age military status sexual orientation marital status or any other legally protected characteristic or conduct