Technical Support

3 weeks ago

India 2COMS Full time

Job Opening Technical Support RepresentativeCompany Fortune500 Global CMM Level-V Tier-1 IT MNCExperience 1 5 years in voice support or strong English proficiencyLocation Kolkata Chennai HyderabadSalary SPE Voice xe2x82xb94 5 LPA PE Voice xe2x82xb93 LPAAbout the RoleWe are seeking a Technical Support Representative to join our team The ideal candidate should have experience in IT helpdesk possess a strong understanding of troubleshooting and be familiar with international voice processes Key Responsibilities Conduct thorough research on written complaints from customers Analyze complaint issues and gather necessary information for resolution Provide comprehensive written responses to customers addressing all concerns raised Utilize critical thinking skills to evaluate complaint validity and propose effective solutions Collaborate with various departments to gather insights pertinent to complaints Maintain accurate records of customer interactions complaints and resolutions Identify trends and recommend changes to improve the complaints handling process Requirements Strong problem-solving and communication skills Knowledge of CRM is a plus Willingness to work night shifts RequirementsRequirements Good problem-solving communication CRM knowledge is a plus Ready for night shifts

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