Technical Support

1 week ago

India 63 moons technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Qualification:

B. E / B.Tech/BSc/MCA/BCA

Experience:

2 - 4 years

Employement:

Permanent

Skill Sets:

SQL or database queries, web applications

Job Details:


• Provide L1/L2 support for CYBX mobile and web applications.
• Respond to user queries via email, chat, or ticketing systems within defined SLAs.
• Troubleshoot app installation, login, performance, and feature-related issues.
• Document, track, and manage support tickets using tools like Zendesk, Freshdesk, or Jira Service Desk.
• Escalate complex issues to engineering or QA teams with proper documentation.
• Create and maintain user guides, FAQs, and knowledge base articles.
• Assist with onboarding support for enterprise customers.
• Collect user feedback and share insights with the product team to improve the app.
• Ensure high customer satisfaction scores (CSAT/NPS) through prompt and empathetic support. Required Skills & Qualifications
• 2–3 years of experience in technical support, helpdesk, or customer success roles.
• Strong knowledge of mobile apps (iOS/Android) and web technologies.
• Familiarity with ticketing systems (Zendesk, Freshdesk, Jira, or similar).
•

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