Technical support specialist
4 days ago
Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments. Key responsibilities: Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products. Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools. Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time. Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required. Maintain updates flowing to customers regarding incident resolution efforts at all times. NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays. Requirements: Must have 3 years of experience with Dev Ops support and experience in programming languages (preferred shell scripting). Must have 1 year of experience testing and maintaining software products. Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc. Experience in providing technical support to Global clients. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. Hands-on experience with Windows/Linux OS environments. Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus. Looking for immediate joiners Required Skills and traits: Experience providing technical support to Global clients Excellent problem solving and communication skills. NIKSUN encourages teamwork, collaboration, and knowledge sharing. Mentor other team members and push the team for success. Professional Requirements: Bachelor’s Degree in computer science or equivalent software engineering discipline. Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
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Technical Support Specialist
3 weeks ago
Chennai, India Twixor Full timeJob Description Company Overview Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a...
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Customer Care
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Hyderabad, India UWorld Full timeJob Description UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations. We are seeking a Technical Support - Customer Care Specialist to serve as a primary point...
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Technical Support Specialist
2 days ago
Pune, Maharashtra, India, Maharashtra Russell Tobin Full timeJob RoleJob Title: Technical Product Specialist and Application Delivery IILocation: PuneExperience: 5+yearsNotice Period: Immediate/15daysShift: FlexibleJob Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments....
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Technical Product Support Specialist
3 weeks ago
India InfoBeans Full timeAbout the JobJob Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferredJob DescriptionWe are looking for an experienced Technical Product Support Specialist who will...
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Technical Product Support Specialist
2 weeks ago
India InfoBeans Full timeAbout the Job Job Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferred Job Description We are looking for an experienced Technical Product...
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Technical Product Support Specialist
2 weeks ago
India InfoBeans Full timeAbout the Job Job Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferred Job Description We are looking for an experienced Technical Product Support Specialist ...
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IT Support Specialist
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India Somewhere Full timeJob Description Role Description This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist willbe the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance,...
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▷ (Urgent) Technical Specialist
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Mahesana, India Youtag Infotech Private Limited Full timeJob Description We are looking for a highly accurate technical specialist to analyze and design network solutions. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. You should also manage security functions and oversee the configuring of computer...
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Technical Sales Specialist
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India Crystal Scientifics Full timeJob Description Company Description Founded in 1994 by Mr. Bommidi Laxminarayana, Crystal Scientifics is a trusted name in laboratory and industrial supply solutions. Specializing in high-quality equipment, chemicals, consumables, and glassware, our products serve sectors including pharmaceutical R&D, testing laboratories, cement, mining, and various...
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Regulatory Affairs Specialist
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Mumbai, India Tek Support Full timeJob Description Job Title: Regulatory Affairs Specialist Med/Pharma (Female) Location: Remote Position Overview: We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health...
