Technical support specialist
4 weeks ago
Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments. Key responsibilities: Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products. Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools. Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time. Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required. Maintain updates flowing to customers regarding incident resolution efforts at all times. NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays. Requirements: Must have 3 years of experience with Dev Ops support and experience in programming languages (preferred shell scripting). Must have 1 year of experience testing and maintaining software products. Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc. Experience in providing technical support to Global clients. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. Hands-on experience with Windows/Linux OS environments. Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus. Looking for immediate joiners Required Skills and traits: Experience providing technical support to Global clients Excellent problem solving and communication skills. NIKSUN encourages teamwork, collaboration, and knowledge sharing. Mentor other team members and push the team for success. Professional Requirements: Bachelor’s Degree in computer science or equivalent software engineering discipline. Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
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Technical Support Specialist
2 days ago
Pune, India Irth Full timeJob Description Company Summary Ready for an exciting career with a technology firm that is working on cutting-edge products Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support...
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Technical Support Specialist
2 weeks ago
Jhagadia, Gujarat, India, IN Prosperspective HR Solutions Full timeExperience: 5 yrs-8 yrs Technical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India, Maharashtra Russell Tobin Full timeJob RoleJob Title: Technical Product Specialist and Application Delivery IILocation: PuneExperience: 5+yearsNotice Period: Immediate/15daysShift: FlexibleJob Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments....
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Technical Support Specialist
2 weeks ago
India CareerXperts Consulting Full timeWe’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint. Key Responsibilities - Serve as the first point of contact for technical support requests...
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Customer Support Specialist
2 weeks ago
india, IN TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Customer Support Specialist
2 weeks ago
India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Technical Support Specialist
2 weeks ago
Gurugram, India SHL Full timeJob Description Job Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers. Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL's extensive suite of Assessments, Platforms If so, perhaps you would like to develop your...
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IT Support Specialist
4 weeks ago
India Somewhere Full timeJob Description Role Description This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist willbe the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance,...
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▷ (Urgent) Technical Specialist
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Mahesana, India Youtag Infotech Private Limited Full timeJob Description We are looking for a highly accurate technical specialist to analyze and design network solutions. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. You should also manage security functions and oversee the configuring of computer...
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Technical Support Specialist
6 days ago
Noida, Uttar Pradesh, India, Ghaziabad BeFiSc Full timeAbout the Company: BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce...
