Business Operations Manager

4 weeks ago

Bhubaneshwar, Odisha, India Namma Yatri Full time
Job Description

Company Description

Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC.

At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest,

Namma Yatri is leading the way in accessible, community-driven mobility solutions.

About the Role

Odisha Yatri a government-backed ride-hailing platform is looking for a dynamic Business Operations Manager to lead and scale operations across Odisha. This is a high-ownership role with full accountability of Supply growth (Driver engagement), Demand generation and marketing activations, Customer experience, and Govt. Liaisoning.

Key Responsibilities

Manage end-to-end city operations driver onboarding, training, availability & service quality.

Lead a strong on-ground team to drive ride numbers and ensure daily operational execution.

Engage with driver unions and community groups to build long-term support for Odisha Yatri.

Actively solve driver issues and help make Odisha Yatri their preferred platform.

Launch and manage driver engagement campaigns (bonuses, incentives, branding etc.)

Ensure smooth coordination with government authorities at city and state level.

Run on-ground branding activities to increase app visibility and public trust.

Collaborate with growth, tech, and central ops teams for seamless execution.

Launch new cities across Odisha from stakeholder alignment to supply ramp-up.

Own and deliver Growth metrics including ride growth & retention

Who You Are

Hustler with bias for action and ability to operate in high-growth, ambiguous setups.

A natural leader with experience managing teams and influencing stakeholders.

Good in data analysis, process design, and cross-functional collaboration.

Comfortable with on-ground operations, solving real-world problems. This role requires being on road more than 15 days a month

Fluent in Odia (must-have) and English/Hindi.

Good to Have

Prior experience in mobility, logistics, e-commerce, or govtech

Worked in driver-side operations, community building or government liaison - Added advantage

Key Skills & Qualities

Proven ability to build from 0 to 1, and scale from 1 to 10

Strong people management skills

Bias for action and a 'hustler' mindset

Excellent problem-solving and analytical capabilities

Fluent in Odia, with strong communication and negotiation skills

Comfortable working in fast-paced, ambiguous environments

Bonus: Experience in mobility, logistics, or tech-enabled services

Key OKRs

Supply Growth: # of active drivers, % availability, acceptance rate

Customer Experience: Average ratings, ticket resolution time, NPS

Retention: % repeat users (both drivers and riders)

Cost Efficiency: City-level cost control and operational optimization

Brand Visibility: Number of activations, city awareness metrics

City NPS & Ratings

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