Service Relationship Manager-Small Business Enterprise-Sales

4 weeks ago


Hyderabad India Kotak Mahindra Bank Limited Full time

Job Description

Service Relationship Manager - Small Business Enterprise-Sales

Roles and Responsibilities

- Ensuring customer's closure request is processed timely
- Coordinate with relevant team to ensure correct resolution
- Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support
- Execute best practices to ensure reduction in complaints and errors
- Display ownership in handling service requests of customers with accurate resolution
- Update MIS/Reports accurately with details required
- Contribute towards improvement in TAT and NPS
- Take ownership in additional activities to drive team performance



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