Service Performance
5 days ago
Software the fuel for mobility We bring bold digital visions to life So we re on the lookout for more curious and creative engineers who want to create change - one line of high-quality code at a time Our transformation isn t for everyone but if you re excited about solving the leading-edge technological challenges facing the auto industry then let s talk about your next move Let s introduce ourselves At Volvo Cars we are making bold digital visions come true We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers lives less complicated What we all have in common at Volvo Cars is our passion for protecting lives our endless curiosity and our dedication to create a new future for the automotive industry Our human centric focus is what separates us from all other car companies What you ll do As a Service Performance Quality Manager you will be at the core of shaping how performance quality and accountability are embedded into the way we design operate and evolve our services You ll work at the intersection of data strategy and service enablement-empowering teams across the organization to drive measurable improvements You ll be part of a foundation team that sets enterprise-wide standards and works closely with service owners reliability experts and visibility architects to ensure transparency resilience and quality are part of everyday operations This is a role with broad impact deep influence and the opportunity to shape how we deliver value at scale Main responsibilities Define and evolve consistent frameworks for SLAs SLOs and SLIs across products services and vendors Guide teams in adopting meaningful performance metrics and quality indicators Produce structured dashboards and reports to support leadership decision-making Collaborate with product and service teams to ensure data-driven performance insights Govern the operations maturity model and facilitate improvement playbooks Lead tracking of service maturity DR readiness and cross-domain improvement initiatives Act as a trusted advisor on performance modeling accountability and improvement practices What you ll bring Have a relevant degree from a recognized university institution Have several years of experience working with service-level metrics SLAs SLOs SLIs in complex distributed environments Have solid understanding and working experience of ServiceNow as service management tool Are comfortable navigating across product platform and operational teams to influence outcomes Have a strategic mindset paired with the ability to execute through frameworks playbooks and collaboration Understand how to interpret observability data and translate it into actionable insights Enjoy enabling others-you re more coach than controller and you lead through enablement not enforcement Are familiar with service management principles and practices e g ITIL SRE or DevOps performance culture Can simplify complexity structure insights and support continuous improvement in both in-house and outsourced contexts Volvo Cars For Life For nearly a century Volvo Cars has empowered people to move freely in a personal sustainable and safe way Today we are driving bold advancements in electrification sustainability and automotive safety To realise our ambitious vision we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today In our company we believe extraordinary things are achieved by ordinary people with the drive to make a difference Bengaluru KA IN 562122 Job requisition ID 77887
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Service Performance
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Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Manager - Performance And Rewards
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