Is Service Manager

4 weeks ago


Bangalore Karnataka, India Quantabase Technologies Full time

Lead and manage the LRI team across North East and West locations ensuring consistent service delivery and alignment with organizational standards Manage day-to-day IS service operations to maintain business continuity Drive ITIL processes including Incident Problem Change and Service Request management Ensure IS services meet agreed SLAs and KPIs Oversee IS Service Desk operations to provide effective end-user support Act as the primary escalation point for IS service-related issues Manage vendor performance and ensure compliance with infrastructure service support standards Develop and maintain the IS Service Catalog while ensuring policy compliance Implement continuous service improvement initiatives to enhance service quality and user satisfaction Monitor analyze and report IS service performance metrics to stakeholders Ensure adherence to IT security standards and data protection requirements Collaborate with project teams for smooth transition of new services into operations Requirements Bachelor s degree in IT Computer Science or a related field Master s preferred 8-12 years of IT experience including 3-5 years in IS service management Strong knowledge of ITIL framework certification preferred Experience managing IT operations service desks and vendor relationships Familiarity with enterprise IT infrastructure networking cloud services and IT security Proven ability to drive service improvements and meet SLAs Benefits Strong leadership and team management skills Excellent communication and stakeholder engagement abilities Analytical and problem-solving mindset with strong attention to detail Ability to manage multiple priorities under pressure Vendor negotiation and contract management expertise


  • Senior Manager

    2 days ago


    Bangalore, Karnataka, India EXL Service Full time

    15 years of education with 10 years of post-qualification experience working in a large multinational finance team or BPO in General Ledger Process Month-end Close Balance Sheet Reconciliation Bank Reconciliation Direct Indirect Tax Withholding Tax Tax Compliance VAT Netting Experienced in Journal entry review and validate backups coding Prepaid Accrual...

  • Assistant Manager

    2 weeks ago


    Bangalore, Karnataka, India EXL Service Full time

    Ensure to collect all necessary documents as per credit policy for assigning credit limits Maintaining bookkeeping databases and spreadsheets updating information as needed Communicating with previous clients and customers to request payment and arrange payment plans Collecting payment from customers and accurately recording it into the system Handling of...

  • Senior Manager

    2 weeks ago


    Bangalore, Karnataka, India EXL Service Full time

    Job Title Senior AI ML Developer Location Noida Bengaluru Experience 8-14 years Job Summary We are seeking a seasoned Senior AI ML Developer with 8-14 years of experience to design fine-tune and deploy cutting-edge ML and GenAI models focusing on OCR Image-to-Text and prompt engineering The ideal candidate will have hands-on expertise in data annotation...


  • Bangalore, Karnataka, India EIL Global IT Solutions and Services Pvt Ltd Full time

    Company Overview EIL Global IT Solutions and Services Pvt Ltd headquartered in Adelaide Australia is a renowned provider of IT services across the Asia Pacific and EMEA regions With expertise in desktops servers networks and data center technologies EIL Global leads enterprises through digital transformation Our comprehensive services span the entire IT...


  • Bangalore, Karnataka, India Diverse Lynx Full time

    Essential Skills Leadership Management Strong ability to lead coach and motivate a team Communication Excellent verbal and written communication skills to interact with users stakeholders and senior management Technical Proficiency Familiarity with service management and ticketing software and a good understanding of IT infrastructure and support processes...


  • Bangalore, Karnataka, India Planview Full time

    Company Overview Planview has one mission to build the future of connected work from ideas to impact As the global leader in work and resource management Planview helps organizations accelerate the achievement of what matters most supporting our customers from need to speed from passion to progress and from overhead to optimization We provide the industry s...


  • Bangalore, Karnataka, India News Corp Full time

    IT Professional Services Category Execution Manager Position summary In the News Corp Global Sourcing Organization our aim is to unlock value for News Corp to reinvest in what matters most We do this by bringing speed efficiency and security to buying at News Corp and with all business units within We partner deeply across News Corp s business...


  • Bangalore, Karnataka, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...


  • Bangalore, Karnataka, India DXC Technology Full time

    Sales Support Upselling Supports the creation of services sales opportunities in a designated Capability component by o Assessing customer business needs and matching them to available solutions o Participating in customer account reviews as requested by the SDE ADM o Consulting with customer representatives on a regular basis to monitor trends and...


  • Bangalore, Karnataka, India Hewlett Packard Enterprise Full time

    Service Delivery Manager - Managed Security This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications...