Service Management Principal

We re the world s leading data insights and consulting company we shape the brands of tomorrow by better understanding people everywhere Our Functions teams are right at the centre of our business making sure we can always get better every day Supporting the business with things like Marketing Human Resources Finance Legal and Technology our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere Job Details Service Management Principal - Service Asset Management Bangalore India About the job As the Service Asset Principal you will advise and oversee the integrity governance and strategic use of data across the service lifecycle including the CMDB Application Portfolio APM Software Asset Management SAM and Service Portfolio You ll act as chief steward of high complexity high-quality service data enabling informed decisions compliance and optimization of IT services and licensing This role ensures alignment between lifecycle management data quality licensing and service governance bridging the gap between operational systems and strategic service management Job Goals Lead the governance of key ITSM data sets SACM CMDB APM SAM data and AMDB Accountable for defining and maintaining data models ownership structures and stewardship of processes across the service portfolio Ensure data used in service lifecycle management licensing and portfolio planning is accurate accessible and actionable Act as Chief Data Steward for configuration and asset data nurturing through experienced knowledge the integrity and lifecycle alignment across tools and teams Influence and collaborate with SAM Architecture Procurement and Service Owners to ensure consistent compliant licensing and application data Govern and support the management and reporting of the Service Portfolio ensuring lifecycle status ownership and dependencies are clearly defined and maintained Lead sophisticated problems and issues driving improvements in data quality and governance maturity across ITSM practices Accountable for enabling data-driven insights and reporting excellence for decision-making cost optimisation and risk management Ideal Skills Capabilities Deep understanding of ITSM data structures especially CMDB APM SAM and Portfolio Management Experience with Service Asset Configuration Management SACM processes and tooling Familiarity with licensing models lifecycle governance and ITSM standard processes e g ITIL Experience defining or leading data governance data stewardship or data quality programs Good attention to detail structure and data integrity Excellent multi-functional communication and partner engagement skills Kantar is an equal opportunities provider Why join Kantar We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in We understand more about how people think feel shop share vote and view than anyone else Combining our expertise in human understanding with advanced technologies nobody knows people better than Kantar And because we know people we like to make sure our people are looked after as well Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing While we encourage our colleagues to spend part of their working week in the office we understand no one size fits all and we re flexible in our approach to ensure people feel included and accepted We re committed to creating an inclusive culture and value the diversity of our people clients suppliers and communities which is why we welcome applications from all background and sections of society Even if you feel like you re not a perfect fit we d love to receive your application and talk to you about this job or others at Kantar LI-PO1 LI-Hybrid Country India Why join Kantar We shape the brands of tomorrow by better understanding people everywhere By understanding people we can understand what drives their decisions actions and aspirations on a global scale And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world And because we know people we like to make sure our own people are being looked after as well Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing While we encourage teams to spend part of their working week in the office we understand no one size fits all our approach is flexible to ensure everybody feels included accepted and that we can win together We re dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society Even if you feel like you re not an exact match we d love to receive your application and talk to you about this job or others at Kantar