Service Management Principal

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Job Details

Service Management Principal - Service Asset Management

Bangalore, India

About the job

As the Service Asset Principal, you will advise and oversee the integrity, governance, and strategic use of data across the service lifecycle — including the CMDB, Application Portfolio (APM), Software Asset Management (SAM), and Service Portfolio. You'll act as chief steward of high complexity, high-quality, service data, enabling informed decisions, compliance, and optimization of IT services and licensing. This role ensures alignment between lifecycle management, data quality, licensing, and service governance — bridging the gap between operational systems and strategic service management

Job Goals

· Lead the governance of key ITSM data sets: SACM (CMDB), APM, SAM data, and AMDB

· Accountable for defining and maintaining data models, ownership structures, and stewardship of processes across the service portfolio

· Ensure data used in service lifecycle management, licensing, and portfolio planning is accurate, accessible, and actionable

· Act as Chief Data Steward for configuration and asset data — nurturing through experienced knowledge, the integrity and lifecycle alignment across tools and teams

· Influence and collaborate with SAM, Architecture, Procurement, and Service Owners to ensure consistent, compliant licensing and application data

· Govern and support the management and reporting of the Service Portfolio, ensuring lifecycle status, ownership, and dependencies are clearly defined and maintained

· Lead sophisticated problems and issues, driving improvements in data quality and governance maturity across ITSM practices

· Accountable for enabling data-driven insights and reporting excellence for decision-making, cost optimisation, and risk management

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Ideal Skills & Capabilities

· Deep understanding of ITSM data structures, especially CMDB, APM, SAM, and Portfolio Management

· Experience with Service Asset & Configuration Management (SACM) processes and tooling

· Familiarity with licensing models, lifecycle governance, and ITSM standard processes (e.g., ITIL)

· Experience defining or leading data governance, data stewardship, or data quality programs

· Good attention to detail, structure, and data integrity

· Excellent multi-functional communication and partner engagement skills

Kantar is an equal opportunities provider

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar.

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.