Director Of Kyc Services

Job Category KYC Fraud Management AVP VP - Investor Services AML KYC Transfer Agency Location Bangalore India Work Mode Hybrid Shift EMEA Americas Role Overview As AVP VP - Investor Services you will lead our India-based delivery team responsible for supporting and executing all aspects of Investor Servicing including AML KYC due diligence Transfer Agency operations and Registrar functions for funds domiciled in European jurisdictions such as Luxembourg UK Jersey Spain Reporting into the Regional Director - Investor Services you will act as the senior India lead for Investor Services ensuring seamless alignment with operating models and regulatory standards You will also liaise directly with onshore teams clients and internal stakeholders managing delivery performance risk controls and transformation initiatives across jurisdictions Key Responsibilities 1 Investor Servicing Operations - Oversight and Execution Lead and oversee daily Investor Services operations including Investor onboarding and ongoing maintenance AML KYC periodic reviews and triggering events Transaction processing subscriptions redemptions distribution transfers Investor statements and reports Ensure full compliance with fund offering documents service level agreements SLAs and regulatory requirements Support new fund launches and lifecycle events in collaboration with European teams 2 AML KYC Due Diligence Oversee the collection validation and risk profiling of investor KYC documents including complex structures such as corporates trusts and foundations Ensure full adherence to European AML directives 4AMLD 5AMLD 6AMLD FATF recommendations Internal AML and TA policies Manage sanctions screening PEP adverse media checks and high-risk investor escalations Supervise FATCA CRS classification documentation and support regulatory reporting for all relevant investor files 3 Transfer Agency Registrar Oversight Ensure accurate and compliant maintenance of the official shareholder investor register for all clients Supervise all investor record-keeping transaction updates reporting requirements and reconciliation processes Oversee processing and review of investor activity reports and support for audit and regulatory requests Liaise with internal stakeholders legal product accounting and external ones as needed 4 Operational Risk Regulatory Controls Design and maintain a robust risk and control framework for Investor Services operations from India Ensure audit inspection readiness and full compliance with EU regulations e g AIFMD UCITS CSSF circulars CBI regulations Implement strong maker-checker controls four-eyes principles breach reporting and exception handling procedures Conduct root cause analysis for operational errors and lead timely resolution and remediation 5 Governance Stakeholder Engagement Act as the India liaison to the European Investor Services leadership and client relationship teams Participate in global and regional governance forums service reviews and transformation committees Drive proactive communication with stakeholders across European operational hubs Fund and asset managers Legal and compliance teams Investors and their intermediaries Represent operations in client onboarding calls fund transition planning and regulatory response initiatives 6 People Performance Leadership Lead manage and mentor teams Set and track KPIs SLAs productivity and quality metrics Foster a high-performance culture emphasizing compliance collaboration continuous learning and operational excellence Drive talent development succession planning and internal mobility strategies 7 Change Management Transformation Champion process improvements automation of investor servicing workflows Lead initiatives related to System upgrades and migrations Fund and investor onboarding projects Regulatory change implementation e g AML directive updates ESG KYC integrations Contribute to global procedure updates best practices and investor services playbooks Key Expectations Service Excellence Deliver accurate timely and high-quality investor services support across European fund clients Regulatory Readiness Maintain up-to-date expertise on EU fund and AML regulations ensuring compliance and audit-readiness Cross-Border Collaboration Work effectively with internal teams across Europe and support seamless client engagement Client Board Readiness Be prepared to support clients fund boards and senior stakeholders as required Adaptability Lead your team through change transformation and evolving regulatory landscapes Qualifications Experience 15 years of experience in fund administration investor servicing or related financial operations Strong knowledge of European fund structures UCITS AIFs AML KYC regulatory frameworks and transfer agency operations Experience liaising with onshore teams in Luxembourg Ireland or similar regulated jurisdictions Proven leadership of mid-large teams preferably in a global delivery model Familiarity with tools and systems such as World-Check Investran Workflow and investor onboarding systems Master s degree in finance Law Business Administration or related discipline Preferred certifications CAMS ICA IFM TA or equivalent AML Investor Services certifications Work Environment Location Based in Bangalore India Supports operations and clients across other jurisdictions Must be flexible to work in European time zones for governance calls and client meetings Occasional international travel may be required for key meetings strategic planning sessions or client visits About Us CSC is a global business legal and financial services company based in Wilmington Delaware USA providing knowledge-based solutions to clients worldwide We have offices and capabilities in over 140 jurisdictions in the Americas Europe Asia Pacific and the Middle East and more than 8 000 colleagues We are the business behind business Visit our careers site to learn more about CSC and our commitment to our clients communities and each other CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued CSC colleagues have global career opportunities and excellent benefits including annual success-sharing bonuses or commission plans based on individual performance To learn more visit We offer a range of support to colleagues with disabilities ensuring people have the necessary resources to thrive in their roles We encourage candidates to work closely with our talent acquisition partners to convey their specific needs Our commitment to accessibility reflects our broader dedication to diversity and belonging CSC only accepts resumes from employment agencies that are part of our approved supplier program Resumes submitted from other agencies either to talent acquisition our hiring leaders employees or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC We encourage candidates to apply directly to our website and not through third-party sources Disclaimer The information above describes the general nature and level of work performed by employees in this role It is not intended to describe all duties responsibilities and qualifications About the Team At CSC we don t just keep businesses running-we help them thrive For more than 125 years we ve been the trusted partner for 90 of the Fortune 500 leading financial institutions and businesses worldwide As the global leader in business legal financial and digital brand services across 140 jurisdictions we set industry benchmarks through innovation integrity and excellence Privately held and professionally managed since 1899 CSC is the business behind business delivering knowledge-based solutions from our headquarters in Wilmington Delaware USA to clients across the globe Our success is built on a people-first culture that fosters growth collaboration and agility Recognized as a Top Employer in India we are committed to creating an exceptional workplace where talent flourishes Important notice CSC only accepts resumes from agencies in our approved supplier program Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC with no fees eligible for claims We encourage candidates to apply through our website for a seamless hiring experience Explore opportunities Why work for us At CSC we invest in your growth well-being and success Here s what sets us apart Global legacy Join a powerhouse shaping industries worldwide Career growth and mobility Access internal promotions leadership programs and skill-building opportunities to accelerate your career Recognition and rewards Enjoy performance-based bonuses and employee recognition programs Work-life balance Benefit from hybrid work models and state-of-the-art collaborative spaces Continuous learning Gain tuition reimbursement professional certifications and expert-led development programs in leadership technical skills and more Inclusive culture Be part of a workplace where diversity equity and belonging fuel innovation and success Community impact Make a difference through CSC Gives Back including our partnership with Kiva to empower underserved communities through microloans Join CSC and shape the future in a dynamic global environment where your contributions drive success Disclaimer This job description serves as a general guideline and may evolve based on business needs