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About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific About the Role Position Title Vice President Corporate Title Vice President Reporting to Director Location Bengaluru Job Profile Position details KYC Operations Vice President for Global Corporates FI customer portfolio is a senior level position within the First Line of Defense Control Office The KYC Operations VP is responsible for directing a team of Onboarding specialists who are responsible for the following Perform KYC processes including CIP CDD EDD and SpDD applicable for new and existing customers Ensure that customer record maintenance activities are accurately completed in accordance with Data Governance AML Credit and all other applicable internal Policies and Standards Management of Onboarding and KYC operating manuals Participate in the IT and non-IT global projects relating to Onboarding and KYC processes Roles and Responsibilities 60 Management duties Determine relevant Key Performance Indicators that enable the effective trackingof productivity and quality Ensure the team is properly resourced to meet Service Level Agreements SLA utilizing departmental tracking systems Governance of customer Key data Elements though client life cycle and leading the team to validate our Global Corporates customer portfolio Knowledge of human resources and personnel management processes Lead motivate evaluate and reward personnel Assign work schedules and workloads on a timely manner Apply standard procedures and policies in the operation Produce regular management reporting Identify operational risks and establish control Minimal attrition threshold maintenance Support the team on cost efficiency innovation ideas which aids efficiency better workplace Point of Contact for escalation of complex KYC issues Collaborate closely with stakeholders such as Front Office Middle and Back Office operations teams Tax Operations and other internal partners relevant to production processes Ensure daily production processes are in line with operating manuals 25 KYC Related Subject Matter Expertise Ability to support Global KYC projects with regards to performing One KYC across global markets Maintain working knowledge of all regulatory obligations and be able to relate them to MUFG policies and procedures Thought Leadership Play a key role in multi-disciplinary teams to address new business initiatives IT and non- IT enhancement projects and one-off assignments to improve customer experience and support Bank transformation Develop strategic partnerships with other team leaders and managers with Onboarding Unit Lines of Business and AML Financial Crimes teams 10 Reporting to Control Office Management Regular communication and reporting to Control Office management concerning the status of the work queues results of the quality control review identified trends and the status of KYC files Liaise with management of the Control Office to discuss identified trends and develops appropriate resolutions as well as maintain an awareness of changes to their operational processes Support Global KYC Director in the implementation of Control Office directives 5 Other duties as assigned Job Requirements Typically requires a bachelors degree and a minimum of 12 -15 years of work experience with specific emphasis on BSA AML in the financial services industry Related professional certifications are highly preferred Experience in Global client periodic review process Strong KYC operations background with ability to perform analysis at various aspects to ensure smoothen operations across Firm understanding of bank products and services Ability to think critically under pressure and deliver sound judgment Excellent analytical skills with the aptitude of independently performing complex or varied tasks such as coordinating and analyzing large amounts of multifaceted data Mature approach with excellent and influential communication skills verbal and written to facilitate frequent interactions with internal customers management and key stakeholders Ability to recognize risks and make decisions based on sensory data or known guidelines Ability to comprehend and follow instructions verbal written or diagrammatic with strong detail orientation Solid knowledge of KYC AML and data governance policy Strong time management prioritization work organization and multi-tasking skills with a drive for efficiency accuracy and risk management controls 12 years with people Management experience