Business Performance And Insight Specialist

Who are we At Finastra we are a dynamic global provider of open finance software solutions dedicated to expanding access to financial services Our innovative applications span Lending Payments Treasury and Capital Markets and Universal Banking Proudly serving over 8 000 customers including 45 of the world s top 50 banks we aim to boost financial inclusion for all Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good What will you contribute We are seeking a detail-oriented and analytical Business Performance Insight Specialist to support and enable the services side of our organization This role will play a key part in workforce management project management systems and business performance reporting You will collaborate closely with internal teams including Finance Central IT and PMO to ensure data integrity optimize systems and deliver actionable insights Responsibilities Deliverables Workforce Management Support resource planning utilization tracking and capacity analysis across service teams Monitor staffing levels and forecast future needs based on project pipeline and delivery schedules System Management Optimization Administer and support the use of project management tools such as Kantata along with systems such as SFDC Support the Services PMO with project set-up managing regular reporting needs and process improvements Work with Central IT team on deploying testing managing system changes needed Prepare documentation and training for use of systems and processes for the Professional Services team Performance Reporting Insights Develop validate and maintain dashboards and reports to monitor key performance indicators KPIs for Professional Services teams Analyze trends and provide insights to support key decision-making within the function Publish regular reports to support various stakeholders and business needs Cross-Functional Collaboration Partner with internal teams to support revenue forecasting budgeting cost tracking operational metrics Liaise with Central IT to ensure data integration and system reliability Data Quality Governance Conduct regular audits to ensure data accuracy and consistency across systems Identify and resolve discrepancies in reports and system outputs Qualifications Bachelor s degree in Business Data Analytics Information Systems or a related field 3 years of experience in business performance workforce planning or project systems support Proficiency with Microsoft tools such as Excel powerpoint and Power BI tools Experience with tools such as Kantata SFDC Strong analytical skills with a keen eye for detail and data validation Excellent communication and stakeholder management skills Ability to work independently and collaboratively in a fast-paced environment Preferred Skills Experience supporting professional services or consulting environments Familiarity with PMO processes and project lifecycle management Understanding of financial principles related to projects Experience with resource planning and workforce management We are proud to offer a range of incentives to our employees worldwide These benefits are available to everyone regardless of grade and reflect the values we uphold Flexibility Enjoy unlimited vacation based on your location and business priorities Hybrid working arrangements and inclusive policies such as paid time off for voting bereavement and sick leave Well-being Access confidential one-on-one therapy through our Employee Assistance Program unlimited personalized coaching via our coaching app and access to our Gather Groups for emotional and mental support Medical life disability insurance retirement plan lifestyle and other benefits ESG Benefit from paid time off for volunteering and donation matching DEI Participate in multiple DE I groups for open involvement e g Count Me In Culture Finastra Proud Finastra Disabilities Finastra Women Finastra Career Development Access online learning and accredited courses through our Skills Career Navigator tool Recognition Be part of our global recognition program Finastra Celebrates and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best Specific benefits may vary by location At Finastra each individual is unique bringing their own ideas thoughts cultural beliefs backgrounds and experiences together We learn from one another embrace and celebrate our differences and create an environment where everyone feels safe to be themselves Be unique be exceptional and help us make a difference at Finastra