Technical Support Specialist

2 days ago


Delhi India Pantum Full time

Job Description Responsibilities - Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance. - Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability. - Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions. - Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions. - Collaborate with team members to improve service processes and enhance customer satisfaction. - Stay updated on the latest printing technologies and product developments to provide informed support to customers. Required and Preferred Qualifications Required: - Experience in printer maintenance and repair. - Strong understanding of printer technology, including common issues and troubleshooting techniques. - Ability to work independently and manage time effectively in a remote environment. Preferred: - Certification in printer repair or related technical fields. - Experience with networked printers and basic IT troubleshooting. - Familiarity with various printer brands and models Technical Skills and Relevant Technologies - Proficiency in diagnosing mechanical and electronic issues with printers. - Experience with software installation and configuration related to printing devices. - Working knowledge of network configurations and how they relate to printer functionality.



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