Customer Support Expert

3 weeks ago

Gurugram Gurugram India Transformative Ventures Full time

Job Description About the Company The Ayurveda Experience is America's largest online Ayurvedic house of brands that markets natural, herbal skincare, bodycare, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 26+ countries, with over 1.75 million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Asia and more with thousands of 5-star reviews. Ayurveda is the ancient science of beauty and wellness, originating in India. Within a short span of time, The Ayurveda Experience has helped people embrace this holistic health and wellness Science of Life through its informative educational courses, tried-and-tested potent Ayurvedic beauty formulations and its effective Ayurvedic dietary supplements. The Ayurveda Experience (Transformative Ventures Pvt Ltd, formerly known as Transformative Learning Solutions pvt ltd) is Funded by Jungle, Fireside, Anicut Capital, SIDBI, Sharrp Ventures, Riverwalk Ventures and 40 plus marquee angel investors and family offices. We have over 300 member team across the globe. Company Website - https://transformative.in/ US Store - https://theayurvedaexperience.com/ UK Store - https://theayurvedaexperience.co.uk/ Singapore Store - https://sg.theayurvedaexperience.com/ Japan Store - https://jp.theayurvedaexperience.com/ India Store - https://tae.in/ To apply on our portal - https://transformative.keka.com/careers/jobdetails/92017 Job Description Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. Responsibilities Understanding the products and services provided by the company. Supporting the customer through an email ticketing system, social media and phone calls. Resolving customer complaints and queries. Providing detailed information to customers. Maintaining records of each phone call for future reference. Providing the new employees with training sessions for enhancing their skills. Offering exceptional customer service and satisfaction. Following up with customers for any further information. Taking feedback from the customers. Negotiating the terms and conditions with the customer. Requirements Bachelor's degree in business administration or a related field. 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. Polish Language is Must. Minimum B2 Certified Exceptional verbal and written communication skills. Good problem-solving abilities. A customer-oriented individual. Ability to meet deadlines and prioritize tasks. Excellent negotiation and sales skills. Outstanding interpersonal and organizational skills. Excellent phone etiquette and active listening abilities. A quick learner and exceptional ability to make decisions. Shift Timings: 11am to 11pm (9hr Shift between this timing) In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.

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