Customer Support Executive

4 weeks ago

Gurugram Gurugram India Cyboard School Full time

Job Description We Cyboard school seeking a highly organized and communicative individual to join our team as a School Customer Support Executive/Parents Support staff. The ideal candidate will provide exceptional support to our parents, students, and staff, ensuring seamless school operations. Key Responsibilities - Handle parent inquiries and concerns via phone, email and in-person. - Ability to draft mail e.g (circulars, weekly planners, welcome mails) - Make outbound calls to parents for feedback, absenteeism, and admission renewal for the new session - Maintain accurate records e.g (Student registration, credentials) and data using our Learning Management System (LMS) and Customer Relationship Management (CRM) software - Provide administrative support to the school team, ensuring smooth day-to-day operations Requirements - Excellent communication, interpersonal, and customer service skills - Ability to work effectively in a team environment - Strong organizational and time management skills - Proficient in Microsoft Excel and email drafting - Good listener with patience and empathy - Ability to maintain confidentiality and handle sensitive information Qualifications - Any Graduate - (Added Advantage) Previous experience in a school backend or operations role Skills: emails drafting,excel,proficiency in lms software,parent support,time management skills,operations,organizational skills,teamwork,proficient in microsoft excel,backend,interpersonal skills,communication,customer support,administrative,excellent communication skills,inbound & outbound calls,proficiency in crm software,customer service skills,lms,email drafting

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