Customer Support

3 weeks ago

Gurugram Gurugram India Wesoftek Solutions Full time

Job Description We're looking for a Customer Support Operations Intern who can bridge operations, customer service, and product marketing someone who enjoys helping people, loves travel, and wants to understand how technology shapes customer journeys. Location: Gurgaon (On-site) Type: Internship (Full-time, On-site) Department: Operations, Customer Experience & Product Marketing Role Overview As a Customer Support & Operations Intern, you'll play a key role in managing the day-to-day travel operations, assisting customers with their bookings and itineraries, and ensuring a delightful travel experience. You'll also contribute to product marketing efforts, gathering customer insights, identifying service trends, and supporting communication campaigns to improve engagement and brand visibility. Key Responsibilities Customer Support & Operations - Handle inbound and outbound customer calls for bookings, queries, payments, cancellations, and itinerary changes. - Manage and update customer itineraries, coordinating with suppliers, hotels, and airlines for confirmations. - Ensure timely and empathetic resolution of customer grievances and escalations. - Track booking workflows including refunds, payments, and post-booking support. - Maintain records and operational data in CRM systems and Excel trackers. Product Marketing & Experience - Gather and analyze customer feedback to identify pain points and improvement areas. - Collaborate with product and marketing teams to create communication content, such as travel tips, itinerary highlights, or FAQs. - Support marketing campaigns and social content related to destinations, offers, and user stories. - Share insights from customer interactions to help refine product features and experience flows. What We're Looking For - Excellent verbal and written communication skills (English & Hindi). - Strong problem-solving attitude with a customer-first mindset. - A knack for storytelling or creating engaging travel-related content is a plus. - Basic understanding of travel operations, itinerary planning, or customer handling preferred. - Familiarity with CRM tools, Google Workspace, or Excel. - Prior experience or internship in the travel / tourism industry is highly preferred. - Energetic, detail-oriented, and comfortable working in a fast-paced startup environment. Qualifications - Pursuing or recently completed a Bachelor's degree in Travel & Tourism, Business Administration, Marketing, Ops or Hospitality. - Freshers passionate about travel, operations, and marketing are welcome to apply. Why Join Us - Be part of a growing travel tech startup disrupting how people experience travel. - Gain end-to-end exposure to travel operations, customer management, and product marketing. - Work directly with the founding and product teams to shape the traveler experience. - Opportunity to convert to a full-time role based on performance and business need. - Exciting incentives on top of stipend If travel, tech, and customer delight excite you we'd love to have you on board.

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