Training Manager

3 weeks ago

Kolkata West Bengal, India Weekday AI Full time

This role is for one of Weekday s clients Salary range Rs 600000 - Rs 800000 ie INR 6-8 LPA Min Experience 3 years Location Kolkata JobType full-time Requirements We are seeking a proactive and experienced Training Manager - Jewelry Staff to lead and execute effective training programs for our retail staff across all store locations The ideal candidate will bring a solid background in employee training sales enablement and staff development specifically within the jewelry or luxury retail industry This individual will play a key role in elevating staff capabilities enhancing customer engagement and ultimately boosting sales performance Key Responsibilities 1 Develop Implement Training Programs Design develop and deliver structured training programs for front-line jewelry staff covering product knowledge customer service grooming and brand representation Build role-specific onboarding modules for new hires and refresher programs for existing staff Create and maintain training content including manuals SOPs videos and e-learning modules 2 Sales Product Training Conduct ongoing sales trainings focusing on upselling cross-selling closing techniques and handling premium luxury customers Equip staff with deep product knowledge including gemstones precious metals certifications craftsmanship and after-sales services Train team members to effectively communicate product value exclusivity and heritage to drive conversions and customer loyalty 3 On-the-Floor Coaching Mentoring Visit retail stores regularly to assess staff performance deliver on-the-job training and provide real-time feedback Identify performance gaps and coach staff to improve sales behavior customer interaction and service excellence Partner with store managers to create personalized training plans for underperforming or new staff 4 Monitoring Evaluation Track training effectiveness using feedback surveys sales metrics and observation reports Measure impact through pre- and post-training assessments mystery shopping and customer feedback Use insights to fine-tune training strategies and address emerging challenges or market trends 5 Team Collaboration Stakeholder Engagement Collaborate with HR Operations and Marketing teams to align training with business goals seasonal campaigns and new product launches Act as a brand ambassador reinforcing the organization s values and service standards through training Provide regular reports and updates to senior management on training effectiveness participation and performance improvements Candidate Requirements Minimum 3 years of experience in training and development preferably in jewelry fashion or luxury retail sectors Proven experience in conducting sales training customer service workshops and product education sessions Strong communication presentation and facilitation skills Energetic and motivational with an ability to inspire front-line staff Proficient in MS Office tools experience with LMS Learning Management Systems is a plus Bachelor s degree in Human Resources Business or a related field Professional certifications in training or L D will be an advantage Willingness to travel frequently across store locations for training delivery

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