Training and Development Manager

3 days ago

Park Street Kolkata West Bengal, India PREMIER MERCHANTS PVT Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Training and Development Manager

Location: Premier CarWorld – Maruti Suzuki NEXA Dealership (Parkstreet)

Department: Sales & Service Training

Reporting to: General Manager / HR Head

Job Summary:

Premier CarWorld, a leading Maruti Suzuki NEXA dealership, is seeking a dynamic and experienced Training and Development Manager to lead and enhance employee performance across Sales, Service, and Customer Relationship teams. The ideal candidate will be responsible for identifying training needs, designing engaging training programs, and ensuring that all staff maintain NEXA's premium brand standards in customer experience, sales processes, and after-sales service.

Key Responsibilities:Training Strategy & Planning:

  • Develop and implement a comprehensive training strategy aligned with NEXA brand guidelines and dealership goals.
  • Coordinate with Maruti Suzuki training representatives to ensure compliance with OEM training modules and certifications.
  • Identify training needs through job analysis, performance appraisals, and consultation with department heads.

Program Development & Delivery:

  • Design, develop, and deliver training programs focused on:
  • Sales Techniques (NEXA Sales Process)
  • Product Knowledge (Maruti Suzuki NEXA models)
  • Customer Experience & Soft Skills
  • CRM Tools (e.g., DMS, Lead Management)
  • Service Quality Standards
  • Organize onboarding and induction programs for new hires across all verticals.

Performance Monitoring & Reporting:

  • Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
  • Maintain training records, certification status, and provide regular reports to management and OEM.

Team Leadership & Coordination:

  • Manage a team of trainers or external facilitators as needed.
  • Liaise with internal teams (Sales, Service, CRM, HR) and OEM trainers for scheduling and content customization.

Compliance & Standards:

  • Ensure all training complies with Maruti Suzuki and NEXA brand standards.
  • Drive a culture of continuous learning, skill enhancement, and customer-first approach.

Qualifications:

  • Minimum 5–8 years of experience in training & development; preferably in the automotive or retail sector.
  • Prior experience with Maruti Suzuki or other OEMs/dealerships will be an added advantage.

Key Skills:

  • Excellent communication and presentation skills.
  • Strong understanding of adult learning principles and modern training techniques.
  • Ability to analyze performance data and translate into actionable training strategies.
  • Proficiency in MS Office and Learning Management Systems (LMS).
  • Knowledge of dealership operations, especially in premium car segments.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Training Manager

    2 weeks ago

    Kolkata, West Bengal, India Weekday AI Full time

    This role is for one of the Weekday s clients Salary range Rs 1500000 - Rs 3000000 ie INR 15-30 LPA Min Experience 10 years Location Kolkata JobType full-time Job Purpose Responsible for driving new agent performance during the first month ensuring batch certification and managing the training calendar in alignment with business goals Requirements Key...

  • HR Recruiter/ Counsellor/ Telecaller

    3 days ago

    Park Street, Kolkata, West Bengal, India CMI Learning & Development Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    CMI Learning & Development is a Training Partner of Skill India/NSDC (GoI), Utkarsh Bangla/PBSSD (GoWB), PM-AJAY (Social Justice & Empowerment, GoI), DAY-NULM (Urban Development, GoI)... for Govt projects, and ITC CSR, Reliance Foundation, Labournet Foundation, Reach India Trust... for CSR projects, as Project Implementing Agency for Employability Skills...

  • Assistant Manager Training

    4 weeks ago

    Kolkata, West Bengal, India Marriott Full time

    Assists with identifying and addressing employee and organizational development needs The position is assist in ensuring effective training is in place to enable the achievement of desired business results Training programs focus on a variety of topics including product knowledge company philosophy and customer service and leadership skills Assists in...

  • Field Training Manager

    3 weeks ago

    Kolkata, West Bengal, India Bayer Full time

    At Bayer we re visionaries driven to solve the world s toughest challenges and striving for a world where Health for all Hunger for none is no longer a dream but a real possibility We re doing it with energy curiosity and sheer dedication always learning from unique perspectives of those around us expanding our thinking growing our capabilities and...

  • Training Manager

    3 weeks ago

    Kolkata, West Bengal, India Weekday AI Full time

    This role is for one of Weekday s clients Salary range Rs 600000 - Rs 800000 ie INR 6-8 LPA Min Experience 3 years Location Kolkata JobType full-time Requirements We are seeking a proactive and experienced Training Manager - Jewelry Staff to lead and execute effective training programs for our retail staff across all store locations The ideal...

  • Training And Development Manager

    1 day ago

    Kolkata, West Bengal, India Spectrum Talent Management Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Opportunity for Training and Development ManagerLocation-KolkataSalary-Depends on InterviewCandidate should have experience as 3+ Years of experience as a ManagerAge-39Qualification -GraduateKey Responsibilities:Training Needs Assessment: Conduct assessments to identify training and development needs across various departments.Collaborate with department...

  • ▷ Urgent: Chief Manager

    2 weeks ago

    Kolkata, West Bengal, India Max Life Insurance Full time

    KEY RESPONSIBILITIES Conduct training modules for CAT FLS Managers Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s...

  • Training Officer

    5 hours ago

    Kolkata, West Bengal, India 2COMS Full time

    Training Officer Working closely with department heads to identify the training needs of various departments Engaging with employees to evaluate their technical knowledge and understanding Creating department-specific training programs including initial training for new employees and ongoing training Developing customized training materials based on product...

  • Area Sales Manager

    3 days ago

    Park Street, Kolkata, West Bengal, India Sweet Crust Consumer Products Private Limited Full time ₹ 5,00,000 - ₹ 7,50,000 per year

    Area Sales ManagerUnique Job RoleASMDate Last Updated14/08/2025Business/Function/SiteSalesDepartmentSalesDirect Reporting ToManaging DirectorFunctional AreaSalesDotted Reporting toNASub Functional AreaJob ID (filled centrally)Job Band (filled centrally)Job PurposeFrontline sales position responsible for selling/ taking orders from existing outlets as well as...

  • Operations Manager

    2 weeks ago

    Park Street, Kolkata, West Bengal, India Prime Services Private Limited Full time ₹ 4,92,000 - ₹ 8,16,000 per year

    Job Title: Operations ManagerLocation: KolkataExperience Required: Minimum 8 years in a similar industryCompensation: Up to ₹8 LPAKey Requirements:Industry Background: Candidates must be from the same/similar industry (mandatory).Designation Criteria: Must be currently designated as Operations Manager (similar work profiles/designations will not be...