15h Left Senior Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Manager - Training and Quality In this role we require Billing Profile who will perform below responsibilities Responsibilities 1 Billing Operations Provides support to the operations team as well as for the trainers for knowledge transfer and training plans Own internal client sessions and drive the next steps Accountable for time to effectiveness of meeting quality scores Provides guidance to trainers in training content creation Provide insights for business improvement with respect to quality hygiene Shares guidelines in preparation of process maps Validates knowledge transfer Provides support for any process-level issue risk mitigation Ensures process and contextual training success criteria are met Ensure all operating resources achieve desired knowledge benchmarks Share RCAs plan of action with required coverage on escalations with Genpact and client stake holders Help disseminate regular quality updates in the form of emails and huddles on the floor Accountable for bottom quartile management BQM on quality scores Monitors coaches and gives feedback to trainers Qualifications we seek in you Minimum Qualifications Extensive knowledge of Customer Care Should have been a part of the training and or quality function or holding a training and quality assurance experience Good communication skills should be in a position to handle multiple stakeholders Preferred Qualifications Skills Good Communication leadership skills Should be able to mentor coach the Quality Analysts and Trainers Self-starter strong people connect Good excel PPT skills Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training