Manager -technical Writer-product Engineering

4 weeks ago

Pune, Maharashtra, India CIEL HR Full time

Key Responsibilities Documentation Leadership Oversee the end-to-end documentation lifecycle including planning developing writing editing and publishing complex technical content related to Network Security and Multi-Cloud Services 5G DDoS Application Security and Load Balancing Technical Content Development Create clear coherent and technically accurate documentation diagrams forms and presentations that cater to various stakeholders including technical teams end-users and business partners DITA Implementation Lead the adoption and implementation of DITA to create modular reusable content that enhances efficiency and consistency across documentation Ensure that content is organized logically and can be easily repurposed for various audiences and delivery formats Stakeholder Collaboration Act as a bridge between technical teams Engineering QA SEs PMs and business stakeholders to ensure accurate and impactful documentation Innovation and Standards Implement and maintain documentation standards and processes that enhance content quality and usability leveraging DITA and other cutting-edge technical writing tools and methodologies Project Management Manage multiple documentation projects simultaneously ensuring they are completed on time and meet quality standards Regularly attend and contribute to product and project team meetings Content Strategy and Research Conduct comparative studies against competitor documentation to identify areas for improvement Research and stay updated on the latest trends in technical writing and Network Security to continuously enhance documentation practices Team Development Mentor and guide a team of technical writers fostering an environment of continuous learning and professional growth with a focus on DITA practices User-Centered Design Collaborate with UI UX teams to integrate user-friendly content into product interfaces and online help systems ensuring an optimal user experience Required Technical Skills Proficiency in modern technical writing tools and platforms including MadCap Flare Adobe FrameMaker Microsoft Office Visio SnagIt Sphinx and RoboHelp Strong experience in DITA authoring and publishing processes including topic-based authoring and the use of DITA XML for content management Familiarity with version control and repository systems such as SVN Perforce Git Jira ClearCase and SharePoint Experience in creating content for both software SW and hardware HW products including User Programmer and Admin Guides as well as API documentation Strong understanding of Network Security Multi-Cloud Services 5G DDoS protection Application Security and Load Balancing Preferred Qualifications Educational Background A masters degree in arts science or a bachelors degree in engineering Experience 15 years of relevant technical writing experience with at least 5 years in a managerial role overseeing documentation teams in the Network Security domain Communication Skills Exceptional written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences Self-Starter Ability to work independently and present product information

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