Senior Process Associate( voice

3 weeks ago

Bengaluru, India Glympse Human Capital Services Full time

Job Description Description We are seeking a Senior Process Associate (voice/semi-voice/blended) to join our dynamic team in India. This role involves managing customer interactions and providing top-notch service to ensure customer satisfaction. The ideal candidate will have 0-5 years of experience in customer service or a related field, demonstrating a commitment to excellence and a desire to grow within the organization. Responsibilities - Manage customer interactions via voice, semi-voice, or blended modes of communication. - Provide exceptional customer service by addressing queries and resolving issues efficiently. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to achieve performance targets and improve service delivery. - Identify process improvements and contribute to team discussions for enhanced operational efficiency. Skills and Qualifications - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-centric approach. - Proficiency in using computer systems and software applications. - Ability to work in a fast-paced environment and handle multiple tasks. - Experience with CRM tools and call center technologies is a plus.

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