One Assist Process Inbound Voice-Process, Customer Service

2 weeks ago

Navi Mumbai, Maharashtra, India Credicus Business Services Full time
Job Description

Key Responsibilities:

- Answer Inbound Calls: Handle customer calls regarding product inquiries, complaints, or issues
- Customer Support: Provide accurate and timely information to customers regarding products, services, and policies
- Problem Resolution: Address customer concerns, troubleshoot issues, and offer solutions
- Data Entry: Update customer information and interaction details in CRM systems
- Customer Retention: Ensure high levels of customer satisfaction and resolve queries to prevent churn
- Service Quality: Meet quality standards and follow company guidelines during every interaction
- Maintain Call Logs: Record customer issues, feedback, and actions taken for future reference

Eligibility Criteria:

- Minimum Qualification: HSC (12th Pass)
- Age: 18 35 years
- Experience: Fresher or experienced candidates welcome
- Languages: Fluent in Hindi (mandatory); knowledge of Marathi or English is a plus
- Skills:
- Excellent communication and interpersonal skills
- Customer-centric approach with a problem-solving attitude
- Ability to remain calm and composed under pressure
- Basic computer skills (CRM systems, MS Office)

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