High Salary Desktop Support II 5-8Yrs

4 weeks ago

Bengaluru, Karnataka, India Rangam Infotech Private Limited Full time
Job Description

Job Description

Duties:

We are looking for a skilled and detail-oriented Desktop Support & Asset Management Engineer to join our IT team at our Bangalore office. This role is asset-management heavy, combining technical desktop support duties with responsibility for maintaining accurate records and control over all IT assets. The ideal candidate has solid hands-on experience in asset lifecycle management, ticketing systems, and desktop support with strong communication and reporting skills.

Asset Management (Primary Focus):

. Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).

. Track the full asset lifecycle - from procurement to deployment, maintenance, and disposal.

. Conduct regular physical and digital asset audits and reconciliations.

. Ensure all assets are properly tagged, labelled, and inventoried.

. Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.

. Update and manage records in the asset management tool (e.g., ServiceNow).

. Ensure Just-In-Time inventory support for the region.

Desk Support:

. Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, and

connectivity issues).

. Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).

. Install and configure desktops, laptops, printers, scanners, mobile devices, and related peripherals.

. Troubleshoot and resolve common issues: internet access, password resets, email access, and printer

malfunctions.

. Escalate complex or unresolved issues to higher-tier support or specialised teams.

. Perform system diagnostics, log analysis, and root cause identification.

. Document all support incidents in the ticketing system and maintain resolution records.

Skills:

. Asset Management Systems (ServiceNow preferred)

. Microsoft Excel (Advanced Level)

. Windows OS, macOS, MDM (SCCM, JAMF, Intune)

. Basic scripting (PowerShell preferred)

. Strong communication skills, both verbal and written.

. Knowledge of LAN, WAN, VPN, and network troubleshooting

. Ability to support VIPs and non-technical users patiently and clearly.

. Documentation, collaboration, and follow-up skills.

. Proactive and customer-focused mindset.

Education:

. Bachelor's degree in Information Technology or related field (or equivalent experience).

. 5-8 years of hands-on experience in desktop support and asset management.

. ITIL Foundation certification (preferred).

. Experience working with ServiceNow or similar ticketing/asset systems.

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