Assistant Facility Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Assistant Facility Manager - Soft Services Location - Dundahera Sector 21 Pocket A Gurugram Position Overview We are seeking an experienced Assistant Facility Manager - Soft Services to manage and enhance the delivery of soft services at the site This role focuses on ensuring high standards in housekeeping client coordination and overall service quality while maintaining smooth day-to-day facility operations Soft Services Management Oversee housekeeping operations pantry services and office upkeep Coordinate events client visits and ensure seamless stakeholder engagement Monitor service quality and implement improvement plans for customer satisfaction Ensure compliance with health hygiene and safety standards Vendor Team Management Manage vendor relationships and service contracts for housekeeping and other soft services Supervise on-site staff and ensure adherence to SOPs and service level agreements SLAs Review vendor performance handle invoicing and ensure compliance documentation Operational Excellence Conduct regular audits of soft services and implement corrective actions Prepare reports on service performance cost efficiency and client feedback Support small-scale projects related to workspace enhancements and employee experience Client Engagement Reporting Act as the primary point of contact for client queries related to soft services Organize monthly review meetings and manage KPIs for service delivery Maintain accurate documentation and prepare presentations for client updates Required Qualifications Education Certifications Bachelor s degree in Hospitality Facility Management or related field Professional certifications in Facility Management FMP CFM preferred Experience Minimum 5 years in facility management with a strong focus on soft services At least 2 years in a supervisory or site lead role Experience in managing vendors and client-facing operations Core Competencies Strong leadership and team management skills Excellent communication and interpersonal abilities Customer service orientation with attention to detail Proficiency in MS Office Excel PowerPoint and reporting tools About JLL JLL is a leading professional services firm that specializes in real estate and investment management We help organizations around the world achieve their ambitions by owning occupying and investing in real estate To Apply Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations Location On-site -Gurugram HR Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL