Assistant Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Assistant Facility Manager - Soft Services

Location - Dundahera, Sector 21, Pocket A, GurugramPosition Overview

We are seeking an experienced Assistant Facility Manager – Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.

Soft Services Management

Oversee housekeeping operations, pantry services, and office upkeep.

Coordinate events, client visits, and ensure seamless stakeholder engagement.

Monitor service quality and implement improvement plans for customer satisfaction.

Ensure compliance with health, hygiene, and safety standards.

Vendor & Team Management

Manage vendor relationships and service contracts for housekeeping and other soft services.

Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).

Review vendor performance, handle invoicing, and ensure compliance documentation.

Operational Excellence

Conduct regular audits of soft services and implement corrective actions.

Prepare reports on service performance, cost efficiency, and client feedback.

Support small-scale projects related to workspace enhancements and employee experience.

Client Engagement & Reporting

Act as the primary point of contact for client queries related to soft services.

Organize monthly review meetings and manage KPIs for service delivery.

Maintain accurate documentation and prepare presentations for client updates.

Required Qualifications

Education & Certifications

Bachelor's degree in Hospitality, Facility Management, or related field.

Professional certifications in Facility Management (FMP, CFM) preferred.

Experience

Minimum 5 years in facility management with a strong focus on soft services.

At least 2 years in a supervisory or site lead role.

Experience in managing vendors and client-facing operations.

Core Competencies

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Customer service orientation with attention to detail.

Proficiency in MS Office (Excel, PowerPoint) and reporting tools.

About JLLJLL is a leading professional services firm that specializes in real estate and investment management. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

To Apply: Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.