Customer Service Representative

5 hours ago

Gurugram Gurugram India Globeia Full time

Job Description Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, tech-savvy individual who can manage customer inquiries efficiently across multiple communication channels. Responsibilities - Respond promptly and professionally to customer inquiries via email, chat, and phone - Assist clients with background check, authentication, and document verification services - Troubleshoot and resolve service-related issues with accuracy and care - Maintain detailed and accurate records of all interactions within CRM systems - Collaborate with internal teams to improve customer experience and streamline service processes Requirements - Excellent verbal and written communication skills - Strong customer-service orientation with solid problem-solving abilities - Tech-savvy; proficient with CRM software and Microsoft Office - Ability to multitask, stay organized, and work independently - Flexibility to work across different time zones - Education: Minimum post-secondary education required Preferred Experience - Previous experience in customer service (virtual, hybrid, or onsite preferred) - Familiarity with background checks, verification, or related service industries is an asset Location - Gurugram, India (Onsite)

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