Agent, Customer Service Representative

2 days ago


Gurugram, India Bill Gosling Full time

Job Description MattsenKumar Services Pvt. Ltd is looking for Agent, Customer Service Representative to join our dynamic team and embark on a rewarding career journey. - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner - Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty - The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns - Good communication, interpersonal, and problem-solving skills are essential for this role



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